1. 03-26-09 02:32 AM #1
    Slim
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    Diamond Sportsbook is a Scam

    This is rediculous. I've been fighting with these guys for over a week for a wager that was graded wrong. I've filled out a complaint form and everything. I'm guessing SBR doesn't want to deal with them since they got paid for the A+ rating. Even Cedrick said it was graded wrong and it would be taken care of yesterday. I keep getting the run around every single time I contact these guys.
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  2. 03-26-09 02:35 AM #2
    CS-Cedrick
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    Quote Originally Posted by Slim View Post
    This is rediculous. I've been fighting with these guys for over a week for a wager that was graded wrong. I've filled out a complaint form and everything. I'm guessing SBR doesn't want to deal with them since they got paid for the A+ rating. Even Cedrick said it was graded wrong and it would be taken care of yesterday. I keep getting the run around every single time I contact these guys.
    Have you contacted us as I suggested you? We're fixing everything in regards to that mistake but you still do not contact us. I offered you the other day to contact me directly since we have to fix this case by case. We need your account to see where to refund and reset the wager.
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  3. 03-26-09 05:47 AM #3
    shantystar
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    Quote Originally Posted by Slim View Post
    This is rediculous. I've been fighting with these guys for over a week for a wager that was graded wrong. I've filled out a complaint form and everything. I'm guessing SBR doesn't want to deal with them since they got paid for the A+ rating. Even Cedrick said it was graded wrong and it would be taken care of yesterday. I keep getting the run around every single time I contact these guys.
    yes sbr paid for giving these books a+ rating,although i have no complain with dsi at all,good book.
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  4. 03-26-09 11:43 AM #4
    Slim
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    Cedrick I pm'd you my account number and wager number. I emailed everyday asking when is my wager going to be corrected and all I get is this:

    According to our records, your request has been resolved. If you have any
    further questions or concerns, please respond to this message.
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  5. 03-26-09 01:02 PM #5
    fiveteamer
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    Diamond is a good book, I'm sure it is just an oversight.
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  6. 03-26-09 01:14 PM #6
    FreeFall
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    Calm down slim. SBR is on your side. Relax this stuff isn't fixed in minutes because you want to bitch. Be a man and play the system, it's implemented for a reason.
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  7. 03-26-09 03:58 PM #7
    Slim
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    I had a wager graded wrong at CW and they fixed it within an hour of my thread. This has been 9 days and counting.
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  8. 03-26-09 04:29 PM #8
    Bill Dozer
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    Quote Originally Posted by Slim View Post
    This is rediculous. I've been fighting with these guys for over a week for a wager that was graded wrong. I've filled out a complaint form and everything. I'm guessing SBR doesn't want to deal with them since they got paid for the A+ rating. Even Cedrick said it was graded wrong and it would be taken care of yesterday. I keep getting the run around every single time I contact these guys.
    Slim,

    I sent you two emails asking you to write to CS and to CC SBR. I didn't receive anything back. It looks like CS has also asked you for info. Maybe there is a problem with your email.

    Bill
    830 515 4645
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  9. 03-26-09 04:33 PM #9
    Immortality
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    Quote Originally Posted by Bill Dozer View Post
    Slim,

    I sent you two emails asking you to write to CS and to CC SBR. I didn't receive anything back. It looks like CS has also asked you for info. Maybe there is a problem with your email.

    Bill
    830 515 4645
    Yeah seems like the blame on this not being fixed yet lies with Slim. Cedrick from DSI is a cool guy who posts here. If Slim would of contacted him like Cedrick asked him too, I am sure this would of been fixed by now.
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  10. 03-26-09 04:41 PM #10
    playersonly69
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    What sort of wager was it? Was it a scoring issue?
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  11. 03-26-09 05:42 PM #11
    Slim
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    Quote Originally Posted by Immortality View Post
    Yeah seems like the blame on this not being fixed yet lies with Slim. Cedrick from DSI is a cool guy who posts here. If Slim would of contacted him like Cedrick asked him too, I am sure this would of been fixed by now.
    I send Cedrick my account number and wager number 6 hours ago.
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  12. 03-27-09 12:03 AM #12
    Slim
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    Quote Originally Posted by playersonly69 View Post
    What sort of wager was it? Was it a scoring issue?
    [#54474885] STRAIGHT BET (Risking: 39.00 - To Win: 30.00) 03/17/2009 - 12:45 PMSOC [26456] TOTAL u2-130
    (OSC LILLE vrs FC TOULOUSE)
    Score: OSC LILLE(1) - FC TOULOUSE(1)PUSH

    Here's the result: LiveScore.com
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  13. 03-27-09 03:42 AM #13
    crisp
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    somebody help the kid out. this stuff would never happen at books like pinnacle or betjamaica. i hear bookmaker is broke. cold calling more than usual.
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  14. 03-27-09 11:00 AM #14
    CaneDawg
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    Quote Originally Posted by Slim View Post
    I had a wager graded wrong at CW and they fixed it within an hour of my thread. This has been 9 days and counting.

    Love em or hate em

    CW has great customer service
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  15. 03-27-09 01:41 PM #15
    Slim
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    Diamond is a bunch of fraud fuks. Christ how difficult is it to regrade a wager? I have emailed them every single day and most of the time they don't even reply.
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  16. 03-27-09 01:47 PM #16
    Fizzz
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    Quote Originally Posted by Slim View Post
    Cedrick I pm'd you my account number and wager number. I emailed everyday asking when is my wager going to be corrected and all I get is this:

    According to our records, your request has been resolved. If you have any
    further questions or concerns, please respond to this message.

    As I told you over the chat, did you contact our wagering department? Or our Claims department?
    You got to the chat then as I was checking your emails, you went away, there is a possibility that we can fix this, but please get to the chat NOW
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  17. 03-27-09 01:57 PM #17
    Casi
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    Jesus, a 30$ wager and he has to contact department xxx...
    should be fixed asap once he told anybody via mail, chat whatever..horrible CS.
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  18. 03-27-09 02:01 PM #18
    crisp
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    Quote Originally Posted by Fizzz View Post
    As I told you over the chat, did you contact our wagering department? Or our Claims department?
    You got to the chat then as I was checking your emails, you went away, there is a possibility that we can fix this, but please get to the chat NOW
    maybe he got pissed because of your bullshit. anyway diamond/bookmaker needs a downgrade. no way they are A+. pinnacle is A+. dozer gets a big bonus for all of this.
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  19. 03-27-09 07:38 PM #19
    Slim
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    Way to sweep it under the rug
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  20. 03-27-09 09:52 PM #20
    crisp
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    looks like you got burnt. don't worry dozer gets his 20% so thats $6 for him.
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  21. 03-27-09 11:45 PM #21
    CS-Cedrick
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    Slim, just PM'd you the solution
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  22. 03-28-09 12:42 AM #22
    Slim
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    I have to work till about 6pm later today so won't be able to that. Can't you just leave Kevin or Harold a note?
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  23. 03-28-09 12:45 AM #23
    CS-Cedrick
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    Quote Originally Posted by Slim View Post
    I have to work till about 6pm later today so won't be able to that. Can't you just leave Kevin or Harold a note?
    Actually whomever that gets to talk to you needs you over the phone, Kevin's a nightshifter as well so you may want to give him a call.
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  24. 03-28-09 02:26 AM #24
    j0hnnyv
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    is this a joke? you have his information. you guys graded it wrong. so fix it, wtf?????
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  25. 03-28-09 02:30 AM #25
    CS-Cedrick
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    Quote Originally Posted by j0hnnyv View Post
    is this a joke? you have his information. you guys graded it wrong. so fix it, wtf?????
    Nope, it's not a joke, that happens when the issue is disputed one week after the wager has been graded, we cannot keep all the wagers into the system so that it fixes them all, for record keeping we need the customer to contact us, besides, that's to be fixed with wagering department which is apart from CS.
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  26. 03-28-09 02:41 AM #26
    j0hnnyv
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    so he needs to call wagering be on the fone for 2 minutes and its over. end of story. i can name 3 other a or a+ books on sbr that would fix this thru EMAIL tho....greek and 5dimes being 2 of them
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  27. 03-28-09 02:52 AM #27
    CS-Cedrick
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    Quote Originally Posted by j0hnnyv View Post
    so he needs to call wagering be on the fone for 2 minutes and its over. end of story. i can name 3 other a or a+ books on sbr that would fix this thru EMAIL tho....greek and 5dimes being 2 of them
    One thing to see is if the mail was very explicit about this, he did send us some mail, but, nothing was resolved. And yes, policies vary from book to book and every case has a procedure to be followed, I myself cannot just go on and ask wagering's supervisor to change anything in a players account since I have no authority because it's not my account, that's why we need the player's confirmation.
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  28. 03-28-09 03:15 PM #28
    crisp
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    what a pathetic book. i hope you guys are proud of yourselves because you lost alot of business over a measly $30.
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  29. 03-28-09 03:36 PM #29
    Casi
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    DSI and Bookmaker really piss me off atm, and i was one of those guys who defended them when others said they suck.

    Fvkk that, i would very much welcome a downgrade now.
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  30. 03-28-09 08:39 PM #30
    crisp
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    black eye for the industry
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  31. 03-28-09 09:52 PM #31
    WileOut
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    No a black eye would be if this happened with 1000 people there and it never got resolved. We know this will be resolved.

    crisp every book has hiccups man. Diamond is one of the best sportsbooks I've played at. Bookmaker too.
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  32. 03-28-09 11:21 PM #32
    crisp
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    bookmaker has so many complaints its not even funny.
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  33. 03-28-09 11:24 PM #33
    CS-Cedrick
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    Quote Originally Posted by crisp View Post
    bookmaker has so many complaints its not even funny.
    Like which one, if I may ask?
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  34. 03-28-09 11:26 PM #34
    crisp
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    maybe this one and po69's.
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  35. 03-28-09 11:35 PM #35
    CS-Cedrick
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    Quote Originally Posted by crisp View Post
    maybe this one and po69's.
    Just 2 of them.
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