[DIF]

http://www.gambling.net/livesports/error.php


what a joke this company seems to be....my question is..........

SBR must have done a complete wrong-grade about this company( B - at the moment)

I checked them looking for overnights-lines baseball.

after a winning-streak I decide to make a withrawal.

my deposit method was neteller and I requested neteller-withrawal.

then an email arrived to me. it was said;

Dear XXXXXXXXXX,

We thought that you would like to know that your withdrawal from 29-Aug-06 has
been processed and was sent to you as follows:

$2,500.00 was sent on 31-Aug-06 as a check through Federal Express to the
address that we have on file and the tracking number will be provided to us
within the next 24/48 hours. If you haven't received the package within that
time please give us a call.

Good luck and have a great day,
Megan
The www.gambling.net withdrawal team


then I answered that my request was neteller and that I still want the request neteller....

here is the answer from them;

Dear XXXXXX,

I am writing to confirm that the funds were sent via fedex check today. The
funds should arrive arrive within 3 working days.

In order to stop the check and reissue the funds, these process could take
several weeks to complete before funds could be deposited to the neteller
account.

Please confirm in reply to this e-mail if you wish to wait the 3 days for the
check or have the check stopped before funds are re-issued.

If you have any further questions, please do not hesitate to contact us.

Regards,

Cory.
--
Gambling.net Support


any here got problems with gambling.net?


I let you know what happened here..

[jjgold]

Never heard of them, looks like a decent layout though

Must be some sister type book

[Scorpion]

ask for the tracking number

[bigboydan]

The Sportingbet family of books seem to do this alot for some reason i have seen. I couldn't tell you why they do it that way, but thats what they do.

[Brick Tamland]

that is at least a slowpay. why should we wait an extra week and then wait a week for it to clear and then a weekto send it to next bookie?? b- seems high

[JoshW]

http://www.gambling.net/contactbob.php It may be that an available general manager is the reason for the high rating. You might want to contact him directly about the situation. This check instead of Neteller is happening at a lot of Sporting/World Gaming sites based on emails I am getting. And not much the player can do about it once it happens. Thus most Sportingbet sites continued lower ratings.

[pags11]

these guys definitely seem like a joke..

[Gambling.net Manager]

Hi there:

I’d like to make a few things clear to everybody:

1. I was personally in touch with the player and discussing the handling of his withdrawal. Obviously, I am disappointed he has chosen to discuss it on this forum before we could sort out the problem but I understand his concern.

2. This is an isolated case. We have had one other problem in the past six months with a player withdrawal which was sent by check rather than Neteller. The reason on that occasion was because of anti-fraud requirement imposed on us which we were required to meet for players in the country in which that player was located.

3. We do handle hundreds of withdrawals a day and most of them go through rapidly and without problems. Just occasionally any sportsbook will make a mistake and when we do we try our hardest to sort it out.

4. Obviously our Sportsbookreview rating is up to Bill Dozer and his team. The fact that I and my colleague Bill Nevin at our sister book BetUSA.com always are on hand to deal with player disputes and that we have a long history of looking after players and ALWAYS erring on the side of the player in disputes may be a factor in our rating. I like to think it is, at least.


I can always be contacted at rday@gambling.net if you have any questions for me.



Bob Day

Sportsbook Manager, gambling.net

[Bill Dozer]

Thanks Bob. Has the player been compensated in any way?

Gambling.net and BetUSA set great examples for the rest of the Sportingbet family. Ownership takes an active roll in making sure the player is treated fairly and actually understands bookmaking vs. many who only do marketing.
Many credits have been issued to players after an initial bad decision from Sportsbook.com's accounting staff. A player who wants to play with the largest US-serving company would benefit from choosing these two sites.

Unfortunately, these books still rely heavily on their host and that means accounting flaws and potentially poor phone service. These Neteller mix-ups can be costly for the player.

[Gambling.net Manager]

Hi Bill:

Thanks for the reply. I have sent the player his money via Neteller and a $25 in freeplay for the inconvenience. Trust me, I was very steamed myself to hear of this and have been working hard to resolve it (as I do with every player issue).

It was a system set up problem. Non-US based players asking for Neteller withdrawals of more than $2,000 were being reclassified as asking for a check due to a computer error. This has now been resolved. And for the record, this has never happenned to a US-based player at my book.

As Bill said, we are a good operation with decent limits, good lines, personalized service and loyalty bonuses (you just need to ask and I will rate your play myself). I also may drop a bonus in your account from time to time just to say thank you for being a customer.

We are based in London and I try to get back within 24 hours or sooner, if there is a serious issue.

If you have any further questions for me, I may be reached easily at rday@gambling.net.

Once again, I apologize for any inconvenience this may have caused.

Best regards,

Bob

[MrX]

This is an excellent example of how a sportsbook manager should act. Wow, how refreshing.

Bob, thanks for coming onto this thread and explaining the situation so clearly. Did you other managers notice: no defensiveness, no excuses, an apology, and a fair resolution.

I understand that in general you would rather a dispute be settled OFF the forums, but in this case, I think your book comes off looking better than your SBR rating. I would actually consider playing with your site just knowing that there is someone reasonable and responsive on the other end. So often that isn't the case.

[BlackJack]

I always love it when a sportsbook takes the time to address a problem on the forum, not too busy for his customers goes a long long way (IMO)

[DIF]

1. I was paid $2500 promtly today. neteller.

2. I was also given a 25$ free play.

lot of thanks bob.

[chano]

Handled Great!, I think I may give them a shot

[natrass]

Originally Posted by Gambling.net Manager

I also may drop a bonus in your account from time to time just to say thank you for being a customer.

WTF !!!?? Thats hilarious.

Sorry but I think some people are very easily impressed.

Didnt jay88 have a great forum presence as well?

[Mudcat]

You're not wrong natrass and Jay88 is just one of several examples I can think of over the years. Oklahoma Sportsbetting had a great forum presence. John W. from Bet4Aces is another example. I saw a No Juice guy floating around at another forum before the hit the fan.

When you really have to worry is when they start talking about how they know better than the old industry ideas and they have a new, fresh approach.

Based on my experience, a fair rule of thumb might be: if a sportsbook manager has so little actual work to do that they have time to hang around on posting forums, beware.

Having said that, this particular case looks okay to me. It just looks like good customer service. I was considering trying gambling.net before this and there is nothing here to change to mind.

[JoshW]

Smaller book part of an established network much better than some manager with too much time on his hands. As much as Sportingbet books are questionable, if you have someone you can contact about issues and actually get them resolved, tough not to consider playing with them.