[thrasher]

Just got into a confrontation with a customer service rep at 5dimes. I have been trying to make deposits to their site all day without success. i was trying ********** and instacash. I have accounts with both and both work at other sites no problem. I have been getting denied with instacash and for ********** i keep getting this error message everytime i hit confirm. I talked to ********** rep and they told me my account was fine and that it was a problem with the merchant. So I explained this to 5dimes and the gave me the runaround dumping the blame on **********. Fine i accepted this for now and kept trying to deposit a few more times without luck. I even deposited to my other book with ********** just to make sure it was working. and it was. So i contacted them back again and still the same bull shit saying there was nothing they could do.I got a little angry with them and they turned around and blocked me from entering the site and said they are not to be messed with and my account will be flagged. I cant believe this level of customer service. Its pathetic. i mean what the hell are they thinking. Im ready to drop a couple grand in their site which ill probably lose within a few days and they cant help me? Wondering if anyone else has had problems with them? On the other hand maybe I am over reacting but I feel I am not.

[JDK192]

Regardless of whether the problem was on 5Dimes end or the bank's you shouldn't have to deal with rude customer service. I have pulled 5 figure amounts out of 2 sportsbooks in the past because of rude or incompetent customer service (I've never had a problem with 5Dimes cs). A customer service rep should be exactly that a representative of the company to provide service to you, the customer. I could imagine it being an annoying job dealing with problems all day but that is the job description. I don't think they should have to deal with abusive language but should know how to deal with impatient customers. It's a horrible business model if they're willing to let their cs reps abuse customers and not go out of their way to get 4 figure deposits.