| SBR Top-Rated Sportsbooks Recommended Books | ||
| 1. Pinnacle Sports | SBR Rating A+ | Pinnacle Sports Review |
| 2. The Greek Sports Book | SBR Rating A+ | The Greek Review |
| 3. BookMaker | SBR Rating A+ | BookMaker Review |
| 4. BetJamaica | SBR Rating A+ | BetJamaica Review |
| 5. LegendZ Sports | SBR Rating A+ | LegendZ Review |
| SBR Posters' Poll - March 2009 View Complete Results | ||
| 1. BetJamaica | 251 total points | BetJamaica Review |
| 2. The Greek Sports Book | 217 total points | The Greek Review |
| 3. 5Dimes | 181 total points | 5Dimes Review |
| 4. Matchbook | 159 total points | Matchbook Review |
| 5. Pinnacle Sports | 148 total points | Pinnacle Sports Review |
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#1 | ||||
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I've already had 3 bets confirmed this morning and the amounts show up in the open bets section only to see them wiped out seconds later. Then in some cases had to reenter the wagers at worse lines.
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#2 | ||||
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Mansion has been extremely funky for, like, five days running now. Has anyone been in touch with them to find out what the story is?
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#3 | ||||
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I emailed them today but haven't heard back. I don't understand why they even keep the site online when it has serious technical problems!
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#4 | ||||
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I e-mailed them. (Americans aren’t allowed to call them any more, their theory being the Department of Justice is going to say, “We certainly can’t go after that Mansion outfit since all they did is take wagers from Americans, but by golly you better believe we’re going to nab any offshore sportsbook that takes customer service phone calls from Americans….”) The next day they sent back a predictable reply:
Thank you for your recent email enquiry. We can assure you that improvement is definitely on the way, our technical department are working 24/7 to iron out all the issues that are causing our members problems. We apologise sincerely for any inconvenience these issues may have caused you so far to date. Should you require further assistance on this or any matter, please do not hesitate to contact us. Kindest regards, |
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#5 | ||||
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What is their email address??
I trid to place a wager there but it didnt go through, I think it has subtracted the amount from my balance? |
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#6 | ||||
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(7:05EST) Detroit -130
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I would get out of this book if your American, way too may questions of ownership and safety.
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#7 | |||||
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SwampyJ |
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#8 | ||||
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The Mansion website has been reeking in a most pungent and oderiferous way lately.
It really makes you aware of how important a book Mansion has become. They are easily #1 for unique lines on MLB right now. They get about 5x as much of my MLB business as Pinnacle at this point. I never thought I would say this but I would much rather that Pinnacle was off-line right now than Mansion.
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. . . so the bear says, "You didn't really come here to hunt, did you?" Last edited by Mudcat; 08-10-2006 at 02:04 PM.. |
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#9 | ||||
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At least the graded my wagers correctly albeit tardy.
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#10 | ||||
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I was on chat with their customer service yesterday and they said something about a big outage in Spain and is affecting that whole region. They are using a back-up server right now, at least thats what they told me. Try to go on chat with them, all they keep telling people is they are sorry, etc.
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#11 | ||||
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they duplicate deposit from NT instacash. I had no money from the bank and had to rush to deposit cash during dinner time.
I wanted to call and cancel one of the instacash deposit, but it was much easier for me to deposit through bank and withdraw from Mansion later. Still it was a hassle for me. |
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#12 | ||||
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damn, I hope they get this worked out before I deposit with them next week for football...
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#13 | ||||
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Just another warning here. I also had a bet apparently accepted, showing up in the open bets list and included in the "open bets" total and reflected on my balance. It didn't, however, show up in the bet history. Minutes later, all evidence of the bet was gone. I made the wager elseware.
If you're still attempting bets at Mansion right now, I recommend you give yourself plenty of time, and assume you have no action unless the bet is shown in the bet history. Also, you'd be crazy not to get a screen shot of all wagers until things go back to normal. |
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#17 | ||||
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please keep me updated on this guys...
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#18 | ||||
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As of last night I was able to make several wagers that went through w/o a hitch. I still did print screens and saved them just in case but my balance is still correct this morning.
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#19 | ||||
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I think Mansion fixed the problems. It's working fast as before now.
Shouldn't be a problem now and I hope it stays this way. |
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#20 | ||||
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good to hear...anyone ask them when they plan on having their NCAA football week one lines up?...
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#21 | |||||
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Hope this will be resolved when I get back home, but if not, this thread will give us much more to stand on. What a joke. |
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#22 | ||||
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I even have a screenshot of a bet from two days ago that showed up in the bet history with a betid and everything only to dissapear from existence several minutes later. I'm not looking to get it payed, because I was pretty sure the bet was gone from their system so I placed it elsewhere.
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#23 | |||||
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#24 | ||||
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They keep saying they are taking the matter very serious, but then completely ignore it until I remind them. I told them during the game that my bet had disappeared. I didn't think there was much I could do - nothing to fall back on without a bet history! -, but this thread has made it clear that others have run into the same problem. In other words, the glitch is in Mansion's software.
I like Mansion, but the way they have dealt with this is unprofessional beyond belief. |
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#25 | ||||
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Good luck with that DH, I'm sure it's a HUGE mess. I personally had at least 4 bets confirmed and then dropped during that period, so you can only imagine how many there may have been in total. Furtunately for me, I saw what was going on and was able to place my bets elsewhere.
I only have a screenshot of one of the dropped bets, but if it helps your case at any time just drop me a PM and I can arrange to show the screenshot to Mansion. |
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#26 | ||||
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can we get ahold of anyone from mansion to come onto the forum so we can really let them know what's going on?...
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#27 | ||||||
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Got this e-mail today, 8/14:
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I should probably add that I still think of Mansion as a class act organization. There is no ill intent behind this. More a case of the arm not knowing what the leg is doing. (Check out their current Tottenham Hotspurs promotion. A no-risk $185 bet on Tottenham, played as Asian handicap at their sportsbook. If bet loses, money is refunded! As long as you can produce a screen shot, I guess. ).Last edited by Dark Horse; 08-15-2006 at 07:06 PM.. |
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#28 | ||||
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damn, they need to get this fixed...
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#29 | ||||
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Cavs +220 title future
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Can those of you who believe one of your pending wagers were erased provide me with your account ID and whatever information about the bet you can recall (date, amount and event)? We are currently speakng with wagering about the matter. They plan to investigate each account.
PM or Bill@SportsBookReview.com |
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#30 | ||||
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I am glad to see that this issue has finally been considered serious enough for SBR to champion the cause. I know that I have always operated under the assumption that if I have an accepted ticket number, I have action. For an institution that books wagers to simply lose tickets seems like gross negligence and I'm a bit surprised that this whole situation hasn't created more of a firestorm.
Right before football season?! What a disaster. |
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#31 | |||||
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They concluded I never placed the bet. Big surprise without a history of the bet...
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Oh well, I guess I've placed my last bet at Mansion. Other than Tottenham Hotspurs promotions. Last edited by Dark Horse; 08-16-2006 at 01:01 PM.. |
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#32 | ||||
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Anyone have a 'losing' bet disappear?
Now that would be somethin' very cool ![]() |
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#33 | ||||
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It's kind of funny to me how a D- book like Actionbets paid me every penny they owed me, but a highly touted book like Mansion gets away with talking about 'perceived' bets.
Please note that there are no other threads about disappeared wagers at any other books. I'd be more than willing to accept that I made a mistake (by not entering or confirming the wager), if others hadn't experienced the exact same problem. As they say, truth is in the eye of the beholder. Perceived bets, my ass. Last edited by Dark Horse; 08-16-2006 at 01:36 PM.. |
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#34 | ||||
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Maybe it would be interesting if anybody whose bet also disappeared and who had made a copy of the bet before it got lost would write to Mansion. Then Mansion could see there is some evidence that they have a software problem. I even understand them that they don't want to believe a person who says he had placed a bet but then it had disappeared.
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#35 | ||||
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Theresa's little write-up should have never made it outside company walls. She is essentially calling DH a liar. I understand that there is very little that can be done for the players that are dealing with this situation, but Mansion itself should be significantly downgraded and perhaps their banners should go away until they manage to own up and declare something has gone wrong. The entire situation and the way it has been handled makes it evident to me that this organization is operating in a surprisingly unprofessional manner.
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