[framboise]

I notified that not all sportsbooks offers a live chat service.
what is the main reason for not offering this option?

[Willie Bee]

The cost associated with such a service could be one reason. If you already offer live phone plus fairly expeditious e-mail support, adding personnel for a live chat might be considered unnecessary.

[framboise]

Oui, c'est vrai. l'aspect financier doit jouer un grand rôle pour ne pas offrir un tel service.

[aggie]

The cost associated with such a service could be one reason. If you already offer live phone plus fairly expeditious e-mail support, adding personnel for a live chat might be considered unnecessary.

usually the chat is serviced by the same people in CS. instead of answering emails they chat, so the cost might be the same.

[RickySteve]

I have consistently found CS chat to be so slow and staffed by the crappiest of the already crappy agents so as to be absolutely worthless.

[JoshW]

If you are doing other things at the same time, chat is a great way to go as usually get clearer answers as many front line clerks will ask managers for answers while you are chatting with them; although it does take some time.