[Goat Milk]

Have been playing at this book for a couple years. I went to redeposit $200 tonight, seeing that they had a 20% bonus for Tuesday re-ups. The short conversation below will tell you all you need to know about this place's customer service and management style.


ME: I noticed you have a reup bonus on Tuesdays, what is the bonus?
Paola: it is 20% with 5 times rollover
ME: ok set it up for my account
ME: because i redopsited
Paola: remember that you need to make the deposit tomorrow
Paola: today is MOnday
ME: its tuesday
ME: thats the reason i just deposited
Paola: nop right now
Paola: right now is MOnday 31, 2011 at 10:02pm Pacific time
ME: you are aware that there are other parts of the world than the pacific right?
ME: it's tuesday over here.
ME: and your promotion does not specify that it has to be tuesday pacific time
Paola: sorry Sir, but the time that is valid is our time
Paola: that is Pacific
ME: thats not what it says on the website. now if you don't want to honor your promotion. you can refund the money i just sent you
Paola: in two hours you will be able to apply for the promtoion...
Paola: sir, I told you that this promotion is on TUESDAY
ME: it is TUESDAY buddy
Paola: right now it is not TUESDAY it is MONDAY
ME: no, it's tuesday
Paola: the promotion is only on deposit that you make on TUESDAY not MONDAY
ME: i'm not going to argue what day it is. its tuesday over here.

Paola: right now is MOnday 31, 2011 at 10:02pm Pacific time
ME: i've been playing at this book for years, i'm not going to sit here and argue with you over a silly 20% bonus. either put the bonus in, or I will call my cc company and cancel the payment
ME: then you can send me the link where it says it has to be tuesday, pacific time.
ME: maybe you looked outside your computer screen you would realize that it is tuesday in the MAJORITY of the world.
Paola: sorry but you need to wait 2 hours in order that the time will change, because in our country we are on Monday
Paola: right now we are not able to credit the bonus due to the deposit that you made was on Monday
ME: the majority of the USA, it is tuesday
ME: the deposit was made on Tuesday. that's what my CC statement will show when i pay it
ME: it will not say 10/31. it will say 11/1. if you have a problem with this please let me talk to your manager
ME: i need to know immediately so i can cancel the payment if you don't honor your agreement. i will then be posting this conversation on SBR forum, where I am a member.
Paola: sorry but I already checked your account with him and the deposit was made on MOnday, this is the information about your deposit
Paola: if you see the deate
Paola: it says: 10/31/2011 9:53:17 PM
Paola: that is MONDAY
ME: thats because the system is in your time zone
Paola: is there anything else that I can do for you?
ME: i'm not going to argue with this
Paola: I am not going to accept your attitude
Paola: is there anything else?
ME: yes
ME: please cancel the payment i just made
ME: i will also be posting this on SBR if you refuse to honor your own agreement.
Paola: the system is not going to allow me to credit the bonus for TUESDAY due to today is not TUESDAY is MONDAY,.... in your deposit for $200 we can make an exception but this is going to be ONE TIME exception and credit 20% with 7 times rollover
Paola: this is an exception due to the minimum deposit is $300 in order to apply for any freeplay
Paola: is that ok for you?
Paola: are you there Sir?
ME: paula, i am speaking on the phone
Paola: Sir, you are not allow to be on the chat and the phone at the same time
Paola: please close the chat
Paola: I am going to close the chat because you are on the phone
Paola: have a good night



I spoke to the supervisor over the phone, and he told me the same thing. I told him I'm not going to accept his bonus, because that's not what the promotion reads. Since I already deposited the money, I'm going to play with it, and that will be the last time I ever play at BetDSI.

Never had an issue before in my life with an online sportsbook. Never even imagined people like Paola and this supervisor existed. Trying to argue with me about what day it is. I don't have time for these childish games. This is why I like dealing with real bookies in the real world and not behind computers screens and telephones.

[ttwarrior1]

ask for a supervisor and call,

i agree with you , that is bogus

[ttwarrior1]

o u did call, call back tommorrow, 5 x vs 7 x, is how much difference, lmao at one time exception

[Mikail]

this is what is has become offshore.

[priskilla22]

CAn't believe they did that to avoid a $40 bonus
Crazy.

[DrStale]

If you would have gone to live chat first to confirm everything you could have avoided the entire issue. I would have just waited, never know with time zones.

[8ArIvd5]

makes sense. you could have made a deposit from madrid at midnight madrid time, collected the tuesday bonus, then bet monday night football.

it is bs that they didn't post the time zone that they use, but if you've been using the book for years why didn't you know the time zone they use?

[Goat Milk]

makes sense. you could have made a deposit from madrid at midnight madrid time, collected the tuesday bonus, then bet monday night football. it is bs that they didn't post the time zone that they use, but if you've been using the book for years why didn't you know the time zone they use?

I did know what time zone they were. But the promotion never said it has to be Pacific Time. I just didn't think it would be an issue like that. For $40? I have spent thousands with this site.

I told the lady, when my cc bill comes in, it's going to show the deposit was made on TUESDAY 11/1, not monday 10/31. I've never received a bonus from DSI one time. Go ahead and let the manager pump his chest out, he wants 7 times rollover. You can't honor an agreement, especially one in writing, I'm not going to be a customer in the future.

An example of this is when my cc bill comes, it tells me the exact date the next payment is due and the time zone. It will specify both.

[ttwarrior1]

its not supposed to be their timezone for anything

if its est or some other time, it will always say

[Mikail]

they should have honored it this time and let you know that it is pacific time for in the future.

[hawley]

that is piss poor service. Seems like they are not even reasoning with you, just spitting out the same line over and over.


And the line and not being on the phone and chat...wtf?

[8ArIvd5]

I did know what time zone they were. But the promotion never said it has to be Pacific Time. I just didn't think it would be an issue like that. For $40? I have spent thousands with this site.

I told the lady, when my cc bill comes in, it's going to show the deposit was made on TUESDAY 11/1, not monday 10/31. I've never received a bonus from DSI one time. Go ahead and let the manager pump his chest out, he wants 7 times rollover. You can't honor an agreement, especially one in writing, I'm not going to be a customer in the future.

An example of this is when my cc bill comes, it tells me the exact date the next payment is due and the time zone. It will specify both.

then like mikail said they should honor it this time and fix their fukk up.

[CarpeDime]

it still blows my mind that it can be different days in different parts of the world at the same time

it just doesn't seem possible

[mstone897]

I started with DSI with last year's BTP. They were fine at first but lately the level of service has been heading south. Nothing alarming in my situation just annoying, persistent calling and a lack of answers when I have questions about promotions, etc.

[jjgold]

Have been playing at this book for a couple years. I went to redeposit $200 tonight, seeing that they had a 20% bonus for Tuesday re-ups. The short conversation below will tell you all you need to know about this place's customer service and management style.


ME: I noticed you have a reup bonus on Tuesdays, what is the bonus?
Paola: it is 20% with 5 times rollover
ME: ok set it up for my account
ME: because i redopsited
Paola: remember that you need to make the deposit tomorrow
Paola: today is MOnday
ME: its tuesday
ME: thats the reason i just deposited
Paola: nop right now
Paola: right now is MOnday 31, 2011 at 10:02pm Pacific time
ME: you are aware that there are other parts of the world than the pacific right?
ME: it's tuesday over here.
ME: and your promotion does not specify that it has to be tuesday pacific time
Paola: sorry Sir, but the time that is valid is our time
Paola: that is Pacific
ME: thats not what it says on the website. now if you don't want to honor your promotion. you can refund the money i just sent you
Paola: in two hours you will be able to apply for the promtoion...
Paola: sir, I told you that this promotion is on TUESDAY
ME: it is TUESDAY buddy
Paola: right now it is not TUESDAY it is MONDAY
ME: no, it's tuesday
Paola: the promotion is only on deposit that you make on TUESDAY not MONDAY
ME: i'm not going to argue what day it is. its tuesday over here.

Paola: right now is MOnday 31, 2011 at 10:02pm Pacific time
ME: i've been playing at this book for years, i'm not going to sit here and argue with you over a silly 20% bonus. either put the bonus in, or I will call my cc company and cancel the payment
ME: then you can send me the link where it says it has to be tuesday, pacific time.
ME: maybe you looked outside your computer screen you would realize that it is tuesday in the MAJORITY of the world.
Paola: sorry but you need to wait 2 hours in order that the time will change, because in our country we are on Monday
Paola: right now we are not able to credit the bonus due to the deposit that you made was on Monday
ME: the majority of the USA, it is tuesday
ME: the deposit was made on Tuesday. that's what my CC statement will show when i pay it
ME: it will not say 10/31. it will say 11/1. if you have a problem with this please let me talk to your manager
ME: i need to know immediately so i can cancel the payment if you don't honor your agreement. i will then be posting this conversation on SBR forum, where I am a member.
Paola: sorry but I already checked your account with him and the deposit was made on MOnday, this is the information about your deposit
Paola: if you see the deate
Paola: it says: 10/31/2011 9:53:17 PM
Paola: that is MONDAY
ME: thats because the system is in your time zone
Paola: is there anything else that I can do for you?
ME: i'm not going to argue with this
Paola: I am not going to accept your attitude
Paola: is there anything else?
ME: yes
ME: please cancel the payment i just made
ME: i will also be posting this on SBR if you refuse to honor your own agreement.
Paola: the system is not going to allow me to credit the bonus for TUESDAY due to today is not TUESDAY is MONDAY,.... in your deposit for $200 we can make an exception but this is going to be ONE TIME exception and credit 20% with 7 times rollover
Paola: this is an exception due to the minimum deposit is $300 in order to apply for any freeplay
Paola: is that ok for you?
Paola: are you there Sir?
ME: paula, i am speaking on the phone
Paola: Sir, you are not allow to be on the chat and the phone at the same time
Paola: please close the chat
Paola: I am going to close the chat because you are on the phone
Paola: have a good night



I spoke to the supervisor over the phone, and he told me the same thing. I told him I'm not going to accept his bonus, because that's not what the promotion reads. Since I already deposited the money, I'm going to play with it, and that will be the last time I ever play at BetDSI.

Never had an issue before in my life with an online sportsbook. Never even imagined people like Paola and this supervisor existed. Trying to argue with me about what day it is. I don't have time for these childish games. This is why I like dealing with real bookies in the real world and not behind computers screens and telephones.

LOL..this could be a call for the costa rican gaming control board

[Le_Donk]

the customer service wasnt fully sovereign, but i think he is right when he says that the time in his timezone matters. that has to be in the tc somewhere.

[MBENZ]

Think it depends on who you get on chat.I had no problem yesterday but I have a couple other times but emailing CS straightened it out.

Lucky: Welcome to our Live Chat Department, my name is Lucky. How may I be of assistance?
xxxxxxx: I emailed with Eva last night and she said I was eligible for the 300/300 until midnight tonight.What is the rollover on that offer?Thanks
Lucky: Sir this expires tomorrow at 11:59 Pacific.
Lucky: It is a twenty times rollover.
Lucky: Free play.
Lucky: deposit is 300.
Lucky: I need to check a list because this was an exclusive email from a specific affiliate..
Lucky: How did you hear about the Promo.
xxxxxxxx: I got an email from you guys a while back and didn't think about it until I saw somebody mention it on SBR.I got the email when you guys confirmed my 50 SB bet.
Lucky: I see you do qualify.
Lucky: SO it would be a 20 times rollover and you have till tomorrow at 11:59 to claim it and deposit 300.
xxxxxxxx: So it is 6000 total rollover and do you pick up person to person fees?
Lucky: We do pick up the fees on 300 and up.
xxxxxxxx Ok,** doesn't open for a couple hours,can we set this up Lucky?
Lucky: You will be sending 300?
xxxxxxxx: Yes.
Lucky: May I have the senders name?
xxxxxxxx
Lucky: The money will be going to xxxxxxxxxx
Lucky: You can send from $100 up to $1500.
Lucky: The receiver’s name is:
Lucky: xxxxxxxxx
Lucky: Please keep in mind that the name will only be available for 24 hours and the transaction’s currency needs to be in USD. You can use cash or CC to make this deposit.
Lucky: This is 24 hours..
Lucky: So you can do it online with CC right now if you wish.
xxxxxxxx: I dont use CC for these things,only cash.
Lucky: Ok no problem.
Lucky: Then has soon has you have the time to get there that would be fine.
Lucky: May I assist you with anything else?
xxxxxxxx: Will there be a note in my account that this is the bonus we disscussed so when I call with control# there wont be a problem?
Lucky: Nope no problem I checked everything out,Has long has you claim it before 11:59 in the evening tomorrow it will be fine.
xxxxxxx: Thanks for your help Lucky
Lucky: You are very welcome. I am happy to assist.
Lucky: May I assist you with anything else?
xxxxxxx: no,have a good day
Lucky: Have a great day, and thank you for contacting the Live Chat Department at BetDSI.eu


Guess I got Lucky since this went smooth with no hiccups.

[FuzzyDunlop]

Shouldn't have to feel lucky because you got assistance without horrible CS.

[djefferis]

While I understand the OP's frustration, it goes without saying that offers and expiration dates are based on the books time, not the zone where the player lives.

It amazes me the OP states he doesn't have time to deal with this childishness to the book, yet feels the time making this thread was well spent.

I swear, I am ready to leave SBR because all there is these days are crybaby threads. Wake up people, offshore changed! The days of demanding books bend down and kiss your feet are over..US players have limited choice and can't get away with demanding and receiving exceptions on every request.

[djefferis]

Clerk was clear in the chat, just make the request in 2 hours and it would be granted..yet OP demanded it be given immediately, I don't see where the clerk did anything wrong here.

[KEdge2k]

"either put the bonus in, or I will call my cc company and cancel the payment"



Stupid.

[shari91]

While I understand the OP's frustration, it goes without saying that offers and expiration dates are based on the books time, not the zone where the player lives.

I think it's like anything: You need to use common sense. These books aren't based in the US and to assume that they've sent out offers tailored to each poster's timezone around the world is not feasible. Even normal retail stores don't do that. When I get something that says "all things 50% off starting Friday" and it's an American store, I don't assume they mean Friday my time when I'm 15hrs ahead of NYC.

MBenz - Yours was easy because your deposit isn't instantly credited to your account. And Lucky reminded you immediately of the expiry time of the promo. Goat's was immediately credited.

This could've been handled so much differently... "Oh ok, I didn't realise ... do you mind holding my deposit until 12:01 PST so I can get the bonus?" There's never an excuse to threaten a book with a chargeback in my opinion.

[durito]

Costa rica isn´t on pacific time ever. It´s either mountain (now) or central (when us starts daylight savings).

[shari91]

Costa rica isn´t on pacific time ever. It´s either mountain (now) or central (when us starts daylight savings).

lol you're right. They operate on DonBest/Vegas time but aren't in it. I remember seeing a thread about that from back in like '07 listing all the books that don't let you change your timezone and people wondering why some books use PST and not EST.

[Monitor-Tan]

Goat, you are saying they are bad for not giving you a small bonus when you have been a loyal customer.. But at the same time you are saying you are going to be a bigger scum for not getting the small bonus by calling ur c.c and chargebacking.... Thats not the way to handle it..

But granted, I have to side with Goat on this one guys.. It's the books job to state all the Terms and Services and Rules.. So its the books job to use the common sense here and post all the time zones.. As stated the book really should've given him the bonus and let him know that it's PST timezone..

[jgray]

I also don't consider this to be your typical "chargeback" situation. He'd didn't freeroll the book. The book is out nothing here.

Personally, the book handled this in an awful manner. DSI incessantly call for deposits dangling various bonuses. Now they get a deposit and act like they are doing the OP a favor for taking his action. Pick a lane DSI...

[wrongturn]

It is bad customer service. Yes, the time zone is different, but they should honor the bonus with its intended purpose. Just tell customer that I can't enter the bonus right now due to system time restriction, but will ask manager to solve it tomorrow. Why couldn't CS say something just like that?

[yisman]

I think it's like anything: You need to use common sense. These books aren't based in the US and to assume that they've sent out offers tailored to each poster's timezone around the world is not feasible. Even normal retail stores don't do that. When I get something that says "all things 50% off starting Friday" and it's an American store, I don't assume they mean Friday my time when I'm 15hrs ahead of NYC.

MBenz - Yours was easy because your deposit isn't instantly credited to your account. And Lucky reminded you immediately of the expiry time of the promo. Goat's was immediately credited.

This could've been handled so much differently... "Oh ok, I didn't realise ... do you mind holding my deposit until 12:01 PST so I can get the bonus?" There's never an excuse to threaten a book with a chargeback in my opinion.

That's how I see it.

DSI lists everything in Pacific time, so it's clear that they operate according to that timezone.

If something says a certain day, it's the day when it begins and ends in that time zone, not whatever other time zone you happen to be in.

[shari91]

It is bad customer service. Yes, the time zone is different, but they should honor the bonus with its intended purpose. Just tell customer that I can't enter the bonus right now due to system time restriction, but will ask manager to solve it tomorrow. Why couldn't CS say something just like that?

I assumed that's what she meant by saying "in 2hrs you'll be able to apply for the promotion". As in, contact us back when the system will allow us to apply it.

She also offered him this:

Paola: the system is not going to allow me to credit the bonus for TUESDAY due to today is not TUESDAY is MONDAY,.... in your deposit for $200 we can make an exception but this is going to be ONE TIME exception and credit 20% with 7 times rollover
Paola: this is an exception due to the minimum deposit is $300 in order to apply for any freeplay

I don't know. If everything on a site is in PST and you've been playing with them as long as Goat said he was, it shouldn't be a big leap to assume that their promos are in PST also. I just think there are better ways to handle things than going off on a CS rep who doesn't make the rules. If you're upset, talk to someone higher up and see what they can do for you.