[hobby punter]

Hello !
I have the following problem with Betfair, who has an A+ Rating by Sportsbookreview:
Betfair don't allow me to withdraw any fund from my account.
At Saturday it was first the following problem:
When I choised "Withdraw Funds" and after this the method "Paypal" I get the answer "You are not authorised to perform this action". But it was possible to withdraw funds by moneybookers. Since Sunday morning I get the message "You are not authorised to perform this action" immediately when I choise "Withdraw Funds". I have wrote an email to customer service at Sunday morning and get answer at noon. But they only told me that they have took an number from finance departement. Until now I'm unable to withdraw any fund by any method. It's now over 35 hours from my first email to Betfair. Just the question to all: Have somebody an idea how to get my money from Betfair ?

[hobby punter]

This is not the problem. I had nothing against to payout with moneybookers but I cannot withdraw by any method, because I cannot choise "Withdraw funds".
By the way: Paypal has some advantage before Moneybookers.
What it cost to pay with CC to Moneybookers ?
With paypal it cost absolutely nothing !!

[LGBoots]

Hello !
I have the following problem with Betfair, who has an A+ Rating by Sportsbookreview:
Betfair don't allow me to withdraw any fund from my account.
At Saturday it was first the following problem:
When I choised "Withdraw Funds" and after this the method "Paypal" I get the answer "You are not authorised to perform this action". But it was possible to withdraw funds by moneybookers. Since Sunday morning I get the message "You are not authorised to perform this action" immediately when I choise "Withdraw Funds". I have wrote an email to customer service at Sunday morning and get answer at noon. But they only told me that they have took an number from finance departement. Until now I'm unable to withdraw any fund by any method. It's now over 35 hours from my first email to Betfair. Just the question to all: Have somebody an idea how to get my money from Betfair ?

Im sure you will get your cash, sounds like a 'glitch' at Betfairs end.

Betfair are 100% safe so your money is in no danger

[Mudcat]

Welcome to the forum hobby punter.

For me to comment on your situation, I would really need to know BetFair's response. There could be any number of reasons for what is going on. Is there a reason you don't phone them?

But if you do need intervention you can send your info to assistance@sportsbookreview.com. (But I really would suggest getting an answer from BetFair first.)

[hobby punter]

Welcome to the forum hobby punter.

For me to comment on your situation, I would really need to know BetFair's response. There could be any number of reasons for what is going on. Is there a reason you don't phone them?

But if you do need intervention you can send your info to assistance@sportsbookreview.com. (But I really would suggest getting an answer from BetFair first.)

Thank you very much for your answer. The problem is that I have an answer from customer service (that they took an number from finance departement) . If I phone them I will speak with customer service not with finance department. But customer service told me that they will answer me immediately when they have an answer from finance departement, so what can they tell me more at phone. I think in every case I have no other choise than to wait. I think if it will happen nothing until thursday I will think about write to I.B.A.S.

[Santo]

You'll get resolution from Betfair long before IBAS, even if you do write them Thursday.

[Jenx]

Betfair insist you use the same method to withdraw as you used to deposit (as do a lot of books). If you didnt use Moneybookers to deposit or you have a balance which is greater than the amount used to deposit by another method, then you must first withdraw that sum back to the original card(or method of deposit). You must then make a nominal deposit by Moneybookers and you will be able to withdraw your remaining balance.
If you phone them they will explain it all to you.
Jenx.

[hobby punter]

Betfair insist you use the same method to withdraw as you used to deposit (as do a lot of books). If you didnt use Moneybookers to deposit or you have a balance which is greater than the amount used to deposit by another method, then you must first withdraw that sum back to the original card(or method of deposit). You must then make a nominal deposit by Moneybookers and you will be able to withdraw your remaining balance.
If you phone them they will explain it all to you.
Jenx.

Hi Jenx,
the problem is not that I want to withdraw f.e. by moneybookers and Betfair tell me that I should withdraw through paypal.
The Problem is that I cannot withdraw by any option because when I click to "Withdraw funds" I get the message: "You are not authorised to perform this action"
So Betfair don't let me to payout money by any method !!!
They just keep my money and don't want to payout !!!

[hobby punter]

One day more where nothing happened:
Betfair don't reply to my emails and I cannot withdraw money from my account.
Have somebody an idea how I can come to my money ?
I think that Betfair is located in Great Britain.
Their are some authorities where I can write my problem with them ?

[Mudcat]

I would have been on the phone with them a long time ago. It is so much more efficient a way to communicate (i.e. demand answers) than e-mail or bringing in a third party to phone them.

Betfair is not a scam operation. There must be some reason for what is happening. IMO, if you refuse to phone, you pretty much just have to accept operating at whatever pace they dictate.

[hobby punter]

I would have been on the phone with them a long time ago. It is so much more efficient a way to communicate (i.e. demand answers) than e-mail or bringing in a third party to phone them.

Betfair is not a scam operation. There must be some reason for what is happening. IMO, if you refuse to phone, you pretty much just have to accept operating at whatever pace they dictate.

Thank you for your opinion. I have wrote this problems to Sportsbookreview and Sportsbookreview have sent an email to Betfair 2 days ago. Also I have sent emails, but until now Betfair didn't answer at all. They also don't answer to emails sended from Sportsbookreview staff. If their is some reason, why they don't email to me:
In the moment you cannot withdraw because .....
If you want to withdraw again we need ..... from you
Why they don't answer with something like this ?
Can you explain me, why they don't answer to emails ?

[Santo]

Ring them.

I know people with 6 figure balances there, I carry a mid-5 figure balance personally. I've recieved paypal and Neteller payments in the last few weeks (Neteller yesterday) with no problems.

They are not short on money. Their email support is not brilliant, I've never not had a problem solved promptly by phones.

[Jenx]

All I can say is Betfair is not a scam operation. There must be a reason why they are not paying you. For example has the security on your account been compromised? I am sure if you were to phone them again their CS would sort this out. If not immediately, then you need to ask why it is being referred to the "finance department".
Jenx.

[hobby punter]

Lets say I have one good and one bad news.
Good: Betfair has started yesterday to answer to my emails. They tell that neither technical nor finance departement can found an reason. They advised me to clear history, cash and cookies on my PC and to set space to 600 MB. Space was before 312 MB. I have done all, but clearly it doesn't change anything. I have also tried with an friend who is also customer by Betfair. If he login himself in his account he have no problem to click "withdraw funds". After he logout and I login me in my account I can't click to "withdraw funds".
Bad: They haven't solved the problem until now.
So they don't let me to withdraw funds now for over one week.

[tacomax]

Phone them up (that's phone them, not email them) and ask them for a manual withdrawal.

[JoshW]

Glad this is getting resolved. Betfair is virtually non-responsive to the emails and calls I make to them on behalf of players. While they may be perfectly safe to play with, they certainly don't seem to be receptive to working SBR to resolve player issues when they come up.

[Santo]

Glad this is getting resolved. Betfair is virtually non-responsive to the emails and calls I make to them on behalf of players. While they may be perfectly safe to play with, they certainly don't seem to be receptive to working SBR to resolve player issues when they come up.

Betfair are subject to much more stringent privacy and data protection acts than books operating out of islands that can do what they want

[JoshW]

I understand Santo, but it makes me think the A+ rating might be out of line. If we can't help players get issues resolved. And if Betfair themselves aren't 100% (or at least extremely responsive) in their customer service, then maybe they shouldn't be so highly rated.

I will say at least with BetFair they are generally pretty fair, unlike a lot of the bigger European books that won't work with us an won't work with their customers either.

[hobby punter]

Phone them up (that's phone them, not email them) and ask them for a manual withdrawal.

They told me today, that the financial department will look after the problem and if they found not soon an solution they will give me another withdraw option.
I think that an A+ rated bookie should allow me now an withdraw through other method. They could come back to tell me, that I have to withdraw through Paypal after they have solved the problem.
OK. Maybe I could phone them, but they gave me last sunday (1 week ago) an Ticket number and they have obvisiouly done nothing during the week and start just yesterday (saturday) to look to the problem.

[tacomax]

I think that an A+ rated bookie should allow me now an withdraw through other method. They could come back to tell me, that I have to withdraw through Paypal after they have solved the problem.

Most books (and even A+ ones) will only let you withdraw up to $X by the way in which you originally deposited, the remainder being withdrawn to whichever method they choose.

OK. Maybe I could phone them, but they gave me last sunday (1 week ago) an Ticket number and they have obvisiouly done nothing during the week and start just yesterday (saturday) to look to the problem.

If you'd have phoned them and talked to someone, this whole thing wouldn't have happened - simple as that. Phoning and solving the problem is so much better than playing email tennis with a book. That's not just true with books, it's true of just about every company out there.

[hobby punter]

Most books (and even A+ ones) will only let you withdraw up to $X by the way in which you originally deposited, the remainder being withdrawn to whichever method they choose.

OK with this I would have no problem. But the problem is that they don't let me withdraw money at all !!!
They had enough time to solve this problem (over 1 week). If they have done nothing it should be not my problem. They gave me this ticket number at Sunday 2nd Juli.
In my opinion it was enough time to look for the problem. So now they should allow me to withdraw money with other method.

[hobby punter]

Nothing new:
Betfair don't let me withdraw funds from my account until now. Since they told me at sunday that their financial department search the problem I get no message from them. I have today wrote again an email to them.
It's now 10 days where I try to get my money out from my account and they don't allow me to withdraw. I think Sportsbookreview should downgrade them !!!

[hobby punter]

When I see the rating list from Sportsbookreview:

A- to A+ Elite, top 1% of all Sportsbooks, Guaranteed safety & quality
B- to B+ Excellent, minimal risk to players funds. Top 10% of all books
C- to C+ Average to below average cust. service with some risk to players funds.
D- to D+ Poor, some risk to players funds. Poor customer service, etc
F to F+ Caution, extreme risk to players funds. Possibility of a scam
F- Outright scam, book on brink of failure. No chance to recover funds

It meen that "Elite top 1% of all Sportsbook, Guarantedd safety & quality" has three catogories: A+, A, A-
And Betfair should be in the best of this catogories ?
With this experience with them I think they should not have more than C-
For example the bookie Bet-at-Home has D by Sportsbookreview. They have an livechat where you can speak immediately with somebody. They payout without any problem. They have very often bonus offerts. Why they have D and Betfair A+. I cannot really not understand.

[tacomax]

I have today wrote again an email to them.

Good job. Contacting them by email is the best way, I think.

[hobby punter]

Good job. Contacting them by email is the best way, I think.

What you think ? You mean it change something if I phone them ?
They have told me that I cannot withdraw money and that financial departement search for the problem.
So what should I tell them at phone ?
If financial departement don't let me withdraw money you think that the customer service will allow me ? Maybe to the risk to loos their job ?
OK. I like it more to write emails, because I can show what they have wrote to me if it's neccesary. If the told me something at phone, I cannot prove anything. Their was so many times, when I was very glad to can show the email, if somebody tell me that I have never tell him this or that he have never tell me this. What you do if it was an phone conversation ?

[tacomax]

What you think ? You mean it change something if I phone them ?

There's no point in me telling you to phone them up (as has also been suggested my numerous other people on this thread). So now I'm just telling you what you want to hear.

[isetcap]

This has gotten to the point where it is good that he has been emailing (so that the history is available), and there's no justification why email correspondence should not be as effective as using the telephone. It has been over a week since HP has been trying to receive HIS MONEY and Betfair is apparently showing very little concern about his situation.

[tacomax]

I would have been on the phone with them a long time ago. It is so much more efficient a way to communicate (i.e. demand answers) than e-mail or bringing in a third party to phone them.

I find that's true of just about every company out there.

Having said that, you can pass your information to assistance@sportsbookreview.com and see what Bill Dozer can do for you.

[hobby punter]

I find that's true of just about every company out there.

Having said that, you can pass your information to assistance@sportsbookreview.com and see what Bill Dozer can do for you.

Hello tacomax,
I have already send the story to assistance@sportsbookreview.com and SBR have emailed Betfair last Wednesday evening. But the problem is, that Betfair didn't answer to SBR. When SBR phone them Betfair tell them that they will not communicate with them about clients.

[hobby punter]

Because of many post who advise me to call Betfair, I have call them by phone in the moment. They tell me, that they think that financial department has locked my account for all withdraw exept Paypal. German customer service told me that they will send an internal email and will inform me when they have an answer.
So Betfair want to force me to withdraw through Paypal but they don't look if it's possible to do so.
I will see if I really get an positive answer today.
It's now the 12th day where I cannot withdraw any money from them.

[isetcap]

Great job, Betfair! That's the way to come through for your players.

[hobby punter]

Because of many post who advise me to call Betfair, I have call them by phone in the moment. They tell me, that they think that financial department has locked my account for all withdraw exept Paypal. German customer service told me that they will send an internal email and will inform me when they have an answer.
So Betfair want to force me to withdraw through Paypal but they don't look if it's possible to do so.
I will see if I really get an positive answer today.
It's now the 12th day where I cannot withdraw any money from them.

Clearly Betfair has not answerred and also I cannot withdraw money.

[isetcap]

Has anyone else contacted Betfair on behalf of HP? Why would they allow something like this to be happening? This is an "A+" book?