First post here, and it's unfortunate that these are the circumstances in which I am posting.
Anyway, SportingBet, PLC, has locked all of my accounts and have refused to release the $300 I have deposited in two of their sites recently.
For the record, I have several accounts, but one per "skin," (which is completely legal). About a week or two ago, I had three accounts locked due to "bonus abuse." Through support, I got no good answer as to what they meant; I was simply told that my accounts were locked and it was a management decision that would not be reversed.
Frantic, I tried withdrawing my deposits only from the other skins in which I had an account (Aces.com and Sportfanatik.com). The next day, both those accounts were locked.
I spoke to reps from both Aces.com and Sportfanatik, and got a reply today from Aces.com regarding my account:
(is it just me, or does that sound like you could, theoretically, have your account locked if you win at all?)I write to inform you that our management department have completed their review of your account and have concluded that no more funds will be returned to you. As per our records more funds have been sent then were received on the account.
I got this email from Sportfanatik, a few hours later:
That's interesting, considering I have made one deposit to this account, and have NEVER made a withdrawal from it!Further to your inactivated account, we can confirm that no further funds will be refunded to you.
We have already credited back more than what you have deposited.
All initial deposits made in your account should have been refunded.
We hope that this clarifies matters.
If you have any further queries please do not hesitate to contact us.
I figured out that it is SportingBet's policy to deny withdrawals on flagged accounts if the amount you have withdrawn across the entire SportingBet network exceeds the amount you have deposited. So if you won $300 at one SportingBet skin, withdrew it, and deposited $300 at another skin, and then got locked out of your accounts for any reason, you won't be able to get back your $300.
I kept asking support to show me where that clause was in their terms and conditions, and they could not answer that question.
Again, I'd like to point out that I'm just trying to withdraw my original deposits, and no actual bonus money won from these two sites.
And I probably don't need to say it, but I would advise people to stay away from SportingBet sites...
I'd like to add...I have, on occasion, taken advantage of some of their reload bonuses. However, I always make sure to provide some cover play before making any withdrawals. And I certainly do not withdraw simply with the intention of re-depositing.