[tennis28]

I know this book has had its fair share of payment problems in the past but I haven't heard anything negative in a while. What is the consensus now? Is this place safe? Will they pay in a decent timeframe?

Any and all opinions are appreciated.

Tom

[isetcap]

They will not pay in an industry standard timeframe but they have been paying. I don't think I would ever be caught using the word "safe" with them in reference to a balance I might have there. Using their services should be at best described as, "a calculated risk". If you play there, you are hoping that their scheme does not bottom out while your funds are in their hands. Their SBR rating (C-) is accurate if not generous at this point in time.

[Doug]

at least they help with some bailouts.

[tacomax]

So did BetOnStars.

[Doug]

isn't it Royal bailing out Stars now ? I lost track, and TOW has been down.

[tacomax]

I think they took over some accounts with a number of other players currently in limbo at the moment.

[Doug]

Maybe SBR should offer to temporarily host the TOW forum while they repair the generator or whatever they are doing ?

[Mudcat]

I just did a little write-up on Royal the other day. Please note this is just my 2 cents as a player and is not an SBR endorsed position:

Originally Posted by Mudcat

I have used Bet Royal at times. I have some money in there now but I went a long time without. My experiences have been mixed. I have had problems with slow pays, website performance (big time) and my on-line limits - but overall I have made good money there.

Royal stiffed Jenxy, voiding a confirmed bet on a good line after the event was over. That is very bad. They also routinely slow-pay which I consider a lesser form of stiffing since it means funds are tied up that I could be making money with. So for me, Royal is a calculated risk book (which, as I say, has paid off well so far). I would never recommend them for anyone else and I only devote a very small percentage of my bankroll to these high risk-vs-reward books.

I'm trying to remember when exactly Jenxy got hosed. Over a year ago anyway.

One thing I would add is that, if you deal with Royal and your account goes empty, you can expect regular calls from sales reps. Personally I like that but many people find it objectionable.

[priceperheadexpert]

How Royal stays in the market is anybodys guess..They do have full CS staff calling outbound all day on lists to resurrect players..To work there you would think they are in lockdown all day..One owner totally off the wall, the other one available but not head honcho..They slow pay everyone..

[Bill Dozer]

Mud,

Can we get a hold of Jenxy?

[Mudcat]

I'll see if I can reach him tomorrow morning.

[Jenx]

Thanks mudcat (and Bill).
Mudcat has my contact info, I will be happy to relate my story.
Jenx.

[isetcap]

I'm about to be unhappy to relate my story after today's customer service experience. I'm just about at the end of my rope with these morons.

[Mudcat]

It was good to talk to you Jenxy. So now I have your info, I have a PM from someone from Royal and I have Bill's attention. It's just a matter of bringing it all together with the key proviso:

DO NOT TRY TO CONTACT JENXY DURING THE ENGLAND GAME TOMORROW!!!

I believe the consequences of that would be dire.

I'll start with an e-mail to Dozer.

[CA_Bettor06]

I deposited recently with BetRoyal and was paid on time via Neteller (in about 36 hours) once for $2,500 and another in the same week for $1,000. They seem to have improved. About 6 months ago it took them 3 days to process a payout.

[Jenx]

Well, I have to say a big "thank you" to Mudcat and Bill for sorting my problem out. The wager they cancelled has now been honoured in full.
Jenx.

[tacomax]

Good work SBR in resolving a Royal stiff-job.

The thing that you get with the Royal shills is that is if a poster comes to the boards during a stiff-job, they're a scammer trying to take a shot at the book through the forums. If they don't come to the boards then Royal are obviously doing a fantastic job because there are no complaints. Nice logic, that.

[Mudcat]

Yee haw! Good news. Thank you to Marco from Royal for making it happen.

[pags11]

good work SBR...betroyal is still a major scam and players should stay away...

[Chuck Sims]

Just think how many bettors BetRoyal continues to stiff that do not know about SBR.