[SBR_John]

http://media.putfile.com/AOL-Cancellation

[Illusion]

Saw this on the Today show this morning. That customer service rep just wouldn't take no for an answer. AOL did end up firing him though.

[Seattle Slew]

That was hysterical.

[BigDog]

The guy cancelling had a lot more patience than I would have.....I couldn't imagine being talked to like that by a customer service rep........Damn!

[JoshW]

They have used that technique for years, but this is of course an extreme version of that. After a firm request to cancel they are supposed to stop, but their top reps usually push it further.

[natrass]

"Close the account or put your supervisor on" could have helped.

I get the feeling the guy had tried to cancel previously as he seemed pissed off from the off.

Bad CS can take years off your life if you let them.

I felt angry just listening to it. Good tape.

[Seattle Slew]

It's like the telemarketers. You always have to say no twice for them to give up. This was beyond over the line.

[bigboydan]

that guy was worst than a use car salesmen

[slacker00]

Business as usual for AOL. I had the exact same thing happen almost a year ago. I went through as many CS people as possible, continuously asking for supervisors, but nobody was worth a damn. I ended up going to my CC company to block AOL from billing me. When I called my CC rep, I explained that I'd been overcharged, etc, and the my CC rep said, "Let me guess, AOL." My only regret is starting service with them in the first place.

[SwampyJ]

For AOL that is probably considered good CS. With telemarketers, when I say I am not interested and they keep going, I just hang up on them.

SwampyJ