[SBR_John]

We would like to hear about it.

[Mudcat]

No current problems here. Cashed out about 20K in mid-May. Recently got an e-mail from a new sales rep saying they would like to get me back on board.

I haven't called him yet but probably will this week just to see what's what.

[rolemand]

I've had 2 great experiences with Hollywood in the last week. I got my 10% rebate on NBA losses and the 5% deposit bonus. I'm not sure whether they would have happened had I not emailed them, but each time the situation was corrected in a few hours without any further contact from me to them. 1 email each time .. Fixed

Can't do much better than that in my book.

I haven't had the need to w/d yet but I'm satisfied w/ the CS I've received and have no doubt that would go off w/o a hitch as well.

IMO they deserve to have their rating moved back up a bit.

[Lucas]

I got my 10% rebate on NBA losses and the 5% deposit bonus.

Btw. Is it safe to get bonus from Hollywood if someone got bonus from another Sportingbet bookie?

[SBR_John]

I know they are trying. They have been good to brief us on their progress and we greatly appreciate that. I think we all want to see a steady track record from here.

[rolemand]

Btw. Is it safe to get bonus from Hollywood if someone got bonus from another Sportingbet bookie?

I should have said redeposit bonus.

[SBR_John]

Bill would be the best one to respond. If there is an offer you really like then I would say go get 'em. But we are sticking with our C rating opinion, so just know that. But if you have any problems at all please call us or write Bill.

[arbecue]

I had not been betting for the last couple of months but left a significant amount (five figures) in my Hollywood account since I meant to start again in the summer. I decided to make a withdrawal on Thursday, but unfortunately did not know beforehand about the change in ownership. After it was not processed within 24 hours, I became a little worried and went over to SBR and saw that the rating had been lowered, new ownership, cashout problems, etc.

I talked to a rep on Friday, who took my Neteller account info again. The money was not in my account today, and I received an e-mail saying it was being sent via Fed Ex, instead of Neteller as I had requested (twice).

I spoke with a rep again today, who put in a request to cancel the original withdrawal to that I can re-withdraw via Neteller. The money has not yet been credited back to my Hollywood account. We will see what happens. Frankly, I am a little worried.

[Illusion]

Make sure you keep us posted arbecue and welcome to SBR.

[SBR_John]

I'm sorry to hear about your problems arbecue. You have nothing to worry about with getting paid but obviuosly it will not be smooth. If you need any help at all dont hestiate to write us. Assistance@Sportsbookreview.com.

[arbecue]

Thanks, I will keep you posted.

[Mudcat]

I talked to a rep on Friday, who took my Neteller account info again. The money was not in my account today, and I received an e-mail saying it was being sent via Fed Ex, instead of Neteller as I had requested (twice).

Yeah, this happened to me (and many others) too. For some reason they kept wanting to change my request from Neteller to a cheque via Fedex. I just kept working with them, responding to their e-mails, phoning CS. Some people actually had to make a small (~$50) Neteller deposit to the new site in order to enable the Neteller payout.

But it got done.

[onlooker]

Just keep working with them arbecue. Im sure things will get worked out. If you need any help, the fine people at SBR will be sure to give you a hand in this.

By the way, welcome to SBR.

[pags11]

I read many complaints weeks ago, but haven't heard much lately (which leads me to believe they are cleaning things up)...

[arbecue]

Just wanted to update you all on the issue I posted a few days ago.

The FedEx check was canceled and the money returned to my account. I then made a small deposit via Neteller to link my account (as suggested by a CS rep and here on this board) and requested a cash out on Monday morning. I received the funds this evening with no further issues, so all is good.

This sounds like the exact same issue folks were having a month ago during the conversion and is related to the cashout guys not having the Hollywood accounts' Neteller info. I suspect that cashouts are fine for those who have already made a deposit/withdrawal via Neteller since the conversion.

[Illusion]

Thanks for the update and I'm glad everything worked out.

[marc]

Makes little sense to play at hollywood. The rollover for a measly 5% cash bonus is 5x. YOu can get the same bonus and same lines at sports.com and only have a 1x rollover. Don't see the point in playing there.

[Utopia]

I like Hollywood. Currently large balance, but I want to play a lot, and take most of this out in August... Not concerned with this rollover requirement.

[Bill Dozer]

Btw. Is it safe to get bonus from Hollywood if someone got bonus from another Sportingbet bookie?

Hopefully there will be a defined policy after our meeting with management next month. To answer your question now, you will not see Hollywood or BetUSA confiscate a bonus or winnings because of an unwritten rule. However, the other sportsbook balance may be the liability. I would not play at a SBT Plc book where the decision maker is solely SBT Plc.