[Scorpion]

from my account.
Earlier today I logged in and it was ther and now its gone.

Anybody here has seen this probelm?

[bigboydan]

what did you bet, and did you write down your ticket # ?

[Scorpion]

clippers +193 to win the series

[bigboydan]

i take it you don't have a ticket # at all, and have you contacted them about this matter yet. if so, what did they have to say in regards to this matter ?

[natrass]

Im assuming this is a winning bet?

[natrass]

Well, I had a small amount there ... went to check and its different to what I thought. Went to check my transaction history to see what had happened... its completely empty.

Went to email support from their website link ... came back as not deliverable.

What a disgrace.

What now? How do I get out of this mess of a sportsbook?

[jjs100]

I have the same problem....I talked to support last night and althought he wouldn't confirm my pending bets, he maintained that all accounts would be updated in the coming days and pending bets added back to accounts....seems like a mess waiting to happen though to me. He advised me to email them at support@HollywoodSportsbook.com and the appropriate department would look into it for you.

[Bill Dozer]

Guys,

If you want to send your account IDs I'll see whats up.

[natrass]

Thanks Bill. I appreciate it but its like $80 ... Im in no hurry at all.

I cant understand the logic though. Big changes in the website, rumours, etc but dont tell the customers anything. What does an informative email cost? And the problems as above.

I mean, if they were to gain something Id understand but its just a mess at the mo. Pretty dumb way to retain custom.

[rolemand]

"Big changes in the website, rumours, etc but dont tell the customers anything."


At least their big change is finally here!! -105 on NBA today

[joe blow]

Originally Posted by Scorpion

from my account.
Earlier today I logged in and it was ther and now its gone.

Anybody here has seen this probelm?

Well that enough for me i read this last night,but instead of posting i asked for a withdrawal-from there web site[they did send me a pin # thru e-mail]and i ask for it thru netteller.I also deposited $50 before i asked for it like bill said..I did recived a confirnmation e-mail that they recieved my request.Looks like a monday payout if everything goes well.

Good luck to us!!!!!

[natrass]

My PIN number is up on the site when I log in.

[natrass]

Originally Posted by jjs100

I have the same problem....I talked to support last night and althought he wouldn't confirm my pending bets, he maintained that all accounts would be updated in the coming days and pending bets added back to accounts....seems like a mess waiting to happen though to me. He advised me to email them at support@HollywoodSportsbook.com and the appropriate department would look into it for you.

From two minutes ago :

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@HollywoodSportsbook.com
SMTP error from remote mail server after RCPT TO::
host SMTP.PLAYERSONLY.com [XXX]: 550

They are completely unreliable and no one should be considering using them right now.

[natrass]

Maybe I am being unfair. I have recuieved a reply to an email I sent yesterday to one of many attempted possible addresses.

Encouragingly, a mere 24 hours later I have had this spectacular development in my simple query ...


Dear XXX,

Thank you for bringing this to our attention. Your request has been forwarded
to the relevant department. The ticket # XXXXX has been issued to track
the progress of your inquiry. As soon as we have an update, we will contact
you.

Should you have any questions or queries, do not hesitate to contact us.

Kind Regards,
Jack

You cant say fairer. i am sure 24 hours is the fastest one could hope for because, as they say, they do have to ... erm ... forward an email to achieve this development.

So, credit where credit is due, good old Hollywood ... the Players paradise !!!

[natrass]

Well, there CS is beyond reproach. I have now recieved an update on my request (which is to see balance history for the past week ... a bit of a tricky one as youll appreciate).

Anyway, less than 48 hours after sending my fifth email they have (like clockwork) cracked into full steam and given me a complete and frank account (via standard response email) :

Thank you XXXXX for submitting your comment. The comment that you
asked us to resolve is listed below:

Customer wishes to be provided with
his transaction history. Please
review and advise.

We will contact you by email at: XXXXX as soon as we have a
solution or if we have any questions.

We will work to have a solution for you as soon as possible.You can expect to
hear from us within 24 to 48 hours depending on the nature of the issue but I
can assure you that we already started working on the issue.

Please contact customer service to followup on the status of your ticket.

Your tracking number is: XXXXX

Sincerely,
hollywoodsportsbook's Customer Service Team

It is such a thrill to have funds there. Of course, I dont know how much but I am sure at this cracking pace I can expect a balance update within the month.

Arse betroyal or betonstars any worse than these clowns? there simply cannot be much difference.

[pags11]

I've read a ton of stories this week about problems hollywood customers are having...if I had any money with them (which I don't), I'd cash out and let them get organized again...not a real smooth transition with the sale of the company...

[Bill Dozer]

Scorpion,
You should have your bet in your email box now.

JJ and Nat,
Give me a buzz or a PM if need be.

[imgv94]

WOW I have never seen so many complaints!!
Are they done?

[Scorpion]

Originally Posted by Bill Dozer

Scorpion,
You should have your bet in your email box now.

JJ and Nat,
Give me a buzz or a PM if need be.

Thank you Bill
I receievd an email from hollywood with information about my pending wager

Regards

[Bill Dozer]

You are welcome. It shouldn't have taken them this long.

[natrass]

Ive pm'd you Bill ... but no big deal (I only have a few $ AND I like to whinge!!)