[hanco21]

Today after being a customer for 2 years Bet365 has decided to cut my limits to $40 per bet. I am a 300-500 player. The funny thing is that I have not made a withdrawal from 365 in six to eight months. I have lost thousands with their sportsbook and they want to limit my bets. What a bunch of idiots. I called them and ask them for an explanation and customer service would not give me one. They gave me a BS answer where the traders is all they could offer at this time. Who do they have backing them, ** Hammer.

The reason why I like this book is because of the in-running betting. There is no way this book should be considered A+. They treat their customers like garbage. This book should be investigated more by SBR in why they do this, especially to a customer that is losing the past 6-8 months.

[Ganchrow]

With the exception of PInnacle I don't personally think any book deserves to be A+ rated.

[diamond]

With the exception of PInnacle I don't personally think any book deserves to be A+ rated.

Ok come on..no doubt Pinnacle is a great book (even me as an European think so), but stop acting like they are some kind of God.

Regarding the case with Bet365, I only have good experiences, but I mostly contact the Scandinavian department. I know the UK departments service is not up to standards..

[Terris]

Ok come on..no doubt Pinnacle is a great book (even me as an European think so), but stop acting like they are some kind of God.

They are unique...everyone who doesnt see that has no clue about the offshore world. No other book comes close.
Mansion exchange maybe, but its not the same.

[SBR_John]

Good post hancho21. I also think its time SBR sets a minimum criteria to what is acceptable practices of cutting limits and still being an A+ or even an A rated book. At this time it is not one of the considerations. But practices like Hancho expierenced are bush league imo.

[Ganchrow]

Ok come on..no doubt Pinnacle is a great book (even me as an European think so), but stop acting like they are some kind of God.

You're right -- Pinnacle certainly isn't perfect.

But it does stand head and shoulders above everyone else.

[Terris]

wrong thread blah delete pls

[hanco21]

I have talked to customer service again and they said they would review my account. Get this it would take a week. I guess its time to just withdraw what funds I have left and find another sportsbook. I am still confused why they will not let me get any action when I am not winning at their book.

[hanco21]

And if you think they're the worst, imagine your emotions when your sportsbook's representative informs you (with straight face) that they have donated your account balance to charity, LOL

Yes, I pray that never happens to me but out of all fairness I would never play at anything less than a "B" rated book.

[Teddy_KGB]

Here is their really correct explanation about the limits!

"The amount offered to an internet customer on a bet depends on the nature of the event and our Traders' estimate of the likely profitability of that customer's business.
We are sorry that the amount offered in this case is lower than you would like to have bet."

They use it more than 2 years ago, they should it change now yet, no?

[Fishhead]

Good post hancho21. I also think its time SBR sets a minimum criteria to what is acceptable practices of cutting limits and still being an A+ or even an A rated book. At this time it is not one of the considerations. But practices like Hancho expierenced are bush league imo.

Lets get the "CRITERIA" listed on the ratings page then.

If it allready is in place, disregard this post.

-FH-

[Mudcat]

Bet365 Worst Sportsbook of alltime...No way should be A+ book


Something about posting forums brings out the extremism in people. Bet365 is nowhere near the worst sportsbook of all time, however I agree that they are not close to an A+.

(And I agree with ganchrow that Pinnacle should be the only A+ book.)

[rara51]

i lasted less than a week with them. its doesnt make a differance how much you lose but when and which side your taking is what red flags you. its all about risk management. remember, these publicly traded comp. have to answer to share holders!!

[ourbet]

Bet365 Worst Sportsbook of alltime...No way should be A+ book

Something about posting forums brings out the extremism in people. Bet365 is nowhere near the worst sportsbook of all time, however I agree that they are not close to an A+.

(And I agree with ganchrow that Pinnacle should be the only A+ book.)

This point seems to have been echoed in posts from the past. So why exactly SBR haven't all the complaints of the past affected Bet $3.65's ratings at all?

[Mudcat]

This point seems to have been echoed in posts from the past. So why exactly SBR haven't all the complaints of the past affected Bet $3.65's ratings at all?

I don't really know. I'm not directly involved in the ratings. Judging by what SBR John said in this thread, maybe this will start to change.

[slacker00]

Good post hancho21. I also think its time SBR sets a minimum criteria to what is acceptable practices of cutting limits and still being an A+ or even an A rated book. At this time it is not one of the considerations. But practices like Hancho expierenced are bush league imo.

John,

Is there an explanation somewhere about what exactly goes into SBR formulating letter grades for books? It seems to me like SBR mainly goes by business model credibility (various criteria involved) and lack of customer payout problems. Maybe SBR could invest a little more effort and produce a breakdown into subcategory letter grades with such subcategories as "cutting limits", "bonus issues", "availability of lines", or whatever are the top 5 "other issues" that the regulars here at SBR find important. Right now SBR seems to be turning a blind eye to some important issues and it might be time that these items are addressed more rigorously.

[BuddyBear]

With the exception of PInnacle I don't personally think any book deserves to be A+ rated.

Pretty much....Pinny is just an unbelievable sportsbook. Yes they have limitations and I do wish thier CS was stronger but it is head and shoulders above the rest....right now, there is very little if any competition for them.

however, this endorsement of pinny shouldn't be construed as that you should place all your funds in there...there are a lot of high quality books out there as well that are worth investing your money in.

[kiwi]

Today after being a customer for 2 years Bet365 has decided to cut my limits to $40 per bet.

Lucky you, last time when I wanted to place a bet with them I was allowed to place full 3 Euro (on swedish basketball). ;-)