[imgv94]

I have been trying to contact Legendz for 2 days
by email. This is the email I have been using

customer_service@legendzsports.com

Isn't this the right email address??? 2 emails and 2 days
later still no reply???

Hmm

[slacker00]

Spooky!!!

I just sent Legendz an email 15 minutes ago!

I've had good luck with Legendz in the past, with quick accurate responses from them via email. I'll keep y'all posted on how my latest email experience goes.

P.S. I've been using the same address that imgv94 quoted in his post above.

[onlooker]

That is the correct email Img. Not sure why it is taking that long to reply to you.

Please let us know how long it takes for them to reply to you slacker.

[imgv94]

Please let us know how long it takes for them to reply to you slacker.

See you only care if they get back to slacker. Can
careless if they get back to me.

[onlooker]

See you only care if they get back to slacker. Can
careless if they get back to me.

Well you havent got it in 2 days, so I didnt figure you would get a reply. Plus I wanted to compare the reply times.

Have you tried calling their CS number?

[imgv94]

Have you tried calling their CS number?

I am stubborn.

[natrass]

I think being slow to answer emails is an underrated service by most bookies (and especially UK/European ones who work to a snail mail kind of timescale).

That said, I remember Pinnacle being a) very slooow to reply and b) their reply was useless, as if they had barely glanced at the question.

I think SBR should perform a road test. two emails from different addresses asking a straightforward question (eg do you accept moneybookers) and a more testing one (eg will you be running props during the soccer world Cup).

All books B and above should be contacted and a league table drawn up.

It would not be definitive as its a one-off but it would be interesting.

Oh, imgv, can you let me know when they get back to you.

[imgv94]

That said, I remember Pinnacle being a) very slooow to reply and b) their reply was useless, as if they had barely glanced at the question.

They do it to me all the time. Like it is an automated
bulk message that they send to everyone. And half
the time it has very little to do with what I was asking.
LOL

Oh, imgv, can you let me know when they get back to you.

I have sent 3 more emails in a row. No response.
AZZHOLES!!

[slacker00]

Sounds like SBR needs to run a battery of email tests to the various sportsbooks again. I thought we were going to have a monthly update on the SBR email tests. What's going on guys? The email test is a good tool, lets knock the rust off and use it!

[imgv94]

I feel like my email is being read and not answered cause they are
lazy. f\*\*k them for this long delay.

[isetcap]

Running the CRIS response system over at Legendz...

[Santo]

They only seem to answer emails sent through their webform. I think they have a filter on the subject "CONTACT US".. I receive replies in <1hr if I do that, never if I don't.. You can obviously set the subject manually in your mail app

To: customer_service@legendzsports.com
Subject: Contact US

[isetcap]

If you want a fast response to an email, then send one to BetonStars saying you want to make a large deposit and need some advice the best method to use.

[natrass]

If you want a fast response to an email, then send one to BetonStars saying you want to make a large deposit and need some advice the best method to use.

lol. For any book. Just put the title of the email as "Large Deposit Question" ... can't guarrantee a response but it WILL get read very quick.

If you are cunning you can disguise your question ... such as "Hi. I was thinking of making a large cash deposit. Do you accept netbookers or **? Also could you tell me ....."

[isetcap]

...netbookers

Netbookers...LOL...i love it!

[slacker00]

They only seem to answer emails sent through their webform. I think they have a filter on the subject "CONTACT US".. I receive replies in <1hr if I do that, never if I don't.. You can obviously set the subject manually in your mail app

To: customer_service@legendzsports.com
Subject: Contact US

I just sent another email using Santo's suggestion, asking the same question as my previous email noted above. Yes, it's been 3 hours and no response from Legendz yet on that email.

[imgv94]

Still NO EMAIL!!!! I only have an account with them cause I won
a contest over at another forum. I will try the Large Deposit Question and
send one thru the Webform and we will see if we are responded too.

[natrass]

I will try the Large Deposit Question and
send one thru the Webform and we will see if we are responded too.

Thats hilarious. i will love it if they get straight back to you.

[imgv94]

I tried the large deposit question. They still haven't responded. Legendz
suck.

[natrass]

That is the poor. The Large Deposit Question never ever fails.

They must be closed.

[imgv94]

That is the poor. The Large Deposit Question never ever fails.

They must be closed.

Natrass put something on the Milwaukee Brewers
bro!! I feel a long winning streak ahead for me!!

[natrass]

Im off baseball for a while now. Im still stuck at Sleepy HollowsSportsbook (i.e. Hollywood ... "whatever the game, we won't have a price for it") and need some action but its a big soccer weekend here.

FWIW ... I checked bet365 for the UK times for the Cubs game and its OffTheBoard!The only game they have OTB .. strange.

[imgv94]

the Cubs game and its OffTheBoard!The only game they have OTB .. strange.

for some weird reason I almost always win the game
when it is the only game off the board.

It is the only game where there is no ALT RL
either @ pinny

[slacker00]

9 hours, no response from either email. I'd always had a response within the hour with my previous emails, although previously I had sent my email during regular business hours, rather than midnight EST. Any chance I don't get a response until Monday morning? arg!!! SBR staff, does Legendz answer emails during the weekends?

[natrass]

they should let the cleaners answer emails ... they are probably more clued up than their CS and speak better English anyway.

You might have to escalate the email heading to "Large Deposit to Bet on Long-Term Futures Question".

[Mudcat]

This is all surprising to me. I have had good e-mail response from Legendz for years. You're using the same address I use.

I have no explanation.

[slacker00]

I just got my response. To Legendz credit, I did send my email during off hours. In the future, I think I'll try to keep my emails during regular business hours if I expect I quick (within the hour) response. Also, the email answered my question directly and accurately. Thanks, Legendz.

[slacker00]

Another update on Legendz: I requested a cashout a few minutes ago and the money is already in my Neteller account.

[imgv94]

Natrass put something on the Milwaukee Brewers
bro!! I feel a long winning streak ahead for me!!

Natrass??? Did ya do it??

I received an email and they mentioned their
business hours. So I guess that was why they
didn't respond.

[slacker00]

imgv94, I think Legendz is reading this thread and know exactly who we are.

I expect your funds to be quickly confiscated for being a wiseguy! (I'm joking, of course.)

[Mudcat]

I received an email and they mentioned their
business hours. So I guess that was why they
didn't respond.

That doesn't really explain it. You said you had been trying to reach them for 2 days. There must have been some business hours in the 2 days before you started this thread.

[imgv94]

That doesn't really explain it. You said you had been trying to reach them for 2 days. There must have been some business hours in the 2 days before you started this thread.

Then maybe it was because I sent it thru the
form on their site rather than replying to the
1st email I received from them.

[wmublows]

What are you contacting them for anyways?

Then maybe it was because I sent it thru the
form on their site rather than replying to the
1st email I received from them.

[natrass]

I think he wants to know if they offer a 24 hour customer service facility.