[Fishhead]

BetFair voids funds of casino promo winners



Betfair (SBR rating A) players have notified SBR of a botched casino promotion. Betfair offered players a "Happy Hour" casino promotion on November 13th. Players were given a 50% bonus (up to £100) if they transferred funds into the casino for the 1-day special. The promotion required a 10X rollover which had to be met in twelve hours. Betfair advertised that this special could be used unlimited times; a player could transfer £200 into the casino 100 times, earn a £10,000 bonus, and would be entitled to retain his bonus provided the rollover was finished in twelve hours. However, Betfair allowed players to play games such as Casino Hold Em with this promo, wich has just a 2% house edge. This enabled savvy players to quickly fulfill their rollover, then redeposit to the casino to again receive a bonus. Betfair's terms specifically allowed the promotion to be redeemed unlimited times during the 1-day window. Once Betfair recognized how unprofitable and poorly structured the promotion was, they began to seize casino winnings from players accounts. | Betfair Casino complaint


Betfair casino player complaints:

Player #1: A player received 2500 gbp in bonuses at Betfair’s casino, and met the rollover requirement for £2000. The terms allowed 12 hours for him to meet rollover, but £500 in stacked bonuses were removed from his account. The next day, his account was locked. Betfair debited his account all the bonuses, but left him with the casino losses. This lowered his balance to £-745.57 balance. Betfair then wrote the player, stating “Please fund your account with the negative balance amount of -£745.57 at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you. “

Player #2: A player earned £2200 in casino bonuses under the Happy Hour promotion, and stacked some to play later. Betfair removed the stacked bonuses, and debited his account for £2393.26, which included £2200 in earned bonuses, and £193.26 in net winnings.

Player #3: A player received £500 in bonuses at Betfair's casino. The T&C for the Happy Hour promotion allowed the player 12 hours to meet the rollover to convert the bonus to cash. The bonuses were removed from the player's account after a few hours before he could convert them.

Player #4: A player received a £100 gbp casino bonus. The player logged out for a few hours, and found the bonus missing when he returned.

Related news |
SBR received 3 complaints about players registering for Betfair’s “loss back” promotion, which ran from October 7th through October 11th. The promotion required players to bet at least £50 per day for 5 days. If the player did this, the promotion would reimburse the player a portion of his losses. In all three cases, Betfair refused to reimburse the players for their losses. Players reported that Betfair refused to reimburse them $1000, $1039.35 and €630 respectively.

[jjgold]

I would drop them to a solid B for a while

[Fishhead]

I would drop them to a solid B for a while

[rfr3sh]

If you don't pay how can you be an A book?

[Pareto]

In my opinion an A-book is a book where you can keep 500K+ without losing any sleep. There are not many of those books, but Betfair is definately one of them.

[rfr3sh]

Yeah well if you kept 500k at an offshore costa rican book you're not to smart

[Roxxyfish]

the best book in europe beside will hill, i dont play casino so i dont care

[gman2114]

Looks like a big egg to the face here.

[jjgold]

Roxy Will Hill is a typical generic Euro Book

All of them are basically the same over there, same juice, same betting options, similar software, banking methods

[Ruifgalmeida]

I would drop them to a solid B for a while

Yes a B is the right rating for them.
I realy like them , but a A book doesnt steal players . I still trust them, but not as much as in the past.

[OmgUrMom]

like justin has said in the past, for every complaint there is probably 10 more that havent been filed here at sbr.

they could well have stolen 50+ or more players money on this promo

[jairocon]

Has this been lodged as a complaint with SBR, and has SBR made contact with betfair trying to get their statement/resolution? If there are screen shots indicating the promo (and it would legally hold) and betfair refuses to honor it - then yes... they should be dropped a notch. I can't complain about bf - as it is an A+ exchange in my book, but anytime a business refuses to honor something they put out - that should result in repercussions.

[noober]

who cares about the casino? the sportsbook is on par with pinnacle in terms of odds u get

[WVU]

Betfair outright stole from the players participating in those promos. As long as terms of the promo were not broken then those players should not have been subject to confiscation.

They should get a downgrade for sure. Otherwise, the rating system here does nothing for the average player. The average player wants a bonus and wants to get paid if they use it. Betfair has proven that bonus funds can be taken at their own discretion so people need to be warned about that. An A grade doesn't warn anyone.

[WVU]

There were 15 BetFair promo complaints filed at Casinomeister in Nov and Dec of 2010. They completely ****** up on that happy hour promotion.

http://www.casinomeister.com/pitchabitch/nov2010.php

[excel]

How did this get past us? Drop them like it's hot, they need to be B by the end of the week.

[Roxxyfish]

if you are so mentally retarded to play at at online casino you do not deserve better,
their sportsbook is A++++ for sure

[Scottish]

The only people who would drop betfair is yanks who can't play there.

[wrongturn]

"SBoR who?" Betfair says.

[excel]

If you steal anything from players you should get downgraded. I don't care if every fukin wanker from Europe comes in here and voices their opinion.

[Roxxyfish]

thats why the whole world love u yanks,because you are so smart

Born down in a dead man's town
The first kick I took was when I hit the ground
You end up like a dog that's been beat too much
'Til you spend half your life just covering up

[chorus:]
Born in the U.S.A.
Born in the U.S.A.
Born in the U.S.A.
Born in the U.S.A.

I got in a little hometown jam
And so they put a rifle in my hands
Sent me off to Vietnam
To go and kill the yellow man

If you steal anything from players you should get downgraded. I don't care if every fukin wanker from Europe comes in here and voices their opinion.

[Fishhead]

Probably time to make some calls JJ

[jjgold]

True Betfair can care less about SBR as it dos not even hit there radar at all but I think we should move them to a B

[donkdown]

Did they drop down on the Fish Head list of books?? Where is Easy Street now fish?

[jgilmartin]

"I don't care because I don't play at the casino" isn't a logical response; it is still part of Betfair. If you steal from players, you should be downgraded, whether they are playing sports, horses, casino, poker, etc. Yes, it is a great exchange, but if they can't run a casino without resorting to theft, they should just close it down and stick to sports and racing.

[yisman]

FISHHEAD have you been under a ROCK?

This casino stuff is old news. There was a long thread about it months ago.

[WVU]

"I don't care because I don't play at the casino" isn't a logical response; it is still part of Betfair. If you steal from players, you should be downgraded, whether they are playing sports, horses, casino, poker, etc. Yes, it is a great exchange, but if they can't run a casino without resorting to theft, they should just close it down and stick to sports and racing.

^ this

[Fishhead]

"I don't care because I don't play at the casino" isn't a logical response; it is still part of Betfair. If you steal from players, you should be downgraded, whether they are playing sports, horses, casino, poker, etc. Yes, it is a great exchange, but if they can't run a casino without resorting to theft, they should just close it down and stick to sports and racing.

this

[Hareeba!]

this is an old story
why is it all being regurgitated now ?
the issue relates only to a botched promo at their casino site where some smarties saw the weakness in it and tried to take advantage
nothing whatever to do with the exchange where nobody has ever been stiffed
the safest betting agency anywhere outside of Australia
and the best one overall

[tommygun]

Betfair= A+, yanks are annoyed due to the fact they can't play there

[wtf]

hey fishface tell us about your betfair account scalping and arbs

[Hareeba!]

Also Betunfair have the hideous Premium Charge if you have a big winning run there. If you go on a real heater you can edn up paying thousands in their bizarre and impossible to understand charges.

true, the premium charge is hideous

but have you been subjected to it ?
I very much doubt it given you say you can't understand it.
It affects only about 3% of the biggest players and mostly only traders.
Regular punters should really have nothing to fear.
Even less if they are prepared to learn about it and know how to avoid it.