Request a cheque for 2461.00, you should have it in about 2-3 weeks, make sure they have all your id on file otherwise you will have to send scans to them (documents@gamingsupport.net). Try to always be polite and not lose your temper on the phone when you call. Use the "Withdrawal History" link in the "Quick Deposit" screen to follow the status of your payout, here is a snapshot of a portion of mine if it can reassure you. Good day, LD