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Thread Tools | Display Modes |
04-23-2006, 02:35 PM
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#1 (permalink) |
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SBR Hustler
Join Date: 03-09-06
Posts: 56
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BET365 - Customer Service {F}
This my simplistic analysis of Bet365 thus far. I have been with them for a while now. In terms of interface and odds I think that they have a excellent Flash-based Live Play interface. I love Live Play, and could not find any other sportsbook with anything similar. In terms of odds, I never had any problems really, then again I have not won large amounts of money there. BUT in terms of customer service it's the worst that I ever had to deal with. Including policies. There are technical issues sometimes, and they do things that are shady. When you try to correct these things, they lie and tell you things like they will email you something, or have someone contact you, but it never happens. For this I grade their customer service as garbage. For example, I was bored the other day and decided to try Poker, dumped $150 and lost it all in 15 minutes. Then next day I continued with my sports betting and wanted to make a withdrawal, all of a sudden they tell me that you cannot make any withdrawals for 48 Hours if you have used Poker. I've never seen this stated anywhere? Why could they the least not advise you when making the deposit to the Poker of this. Then the promised me a callback from a supervisor. They never call you back.
Anyhow this is just a example of the type of run arounds that they give. One time, I cancelled a Net Teller deposit, because I had entered the wrong amount in the box, so I chose clear instead of submit, but they processed it anyways. Then it was the same story, they never accomplish anything for the customer. They just promise, promise. Ohh well soon I am going to close my account there and kicked myself in the ass for not listening to the people here. Good day.
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{Play Money without Fear! Expect Honesty in Return!} |
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04-23-2006, 03:41 PM
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#2 (permalink) |
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SBR MVP
Join Date: 09-14-05
Location: Who's asking?
Posts: 1,508
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Seriously, maybe a year ago people would moan about their limits being cut. Now, its a lot more people having problems about a lot more things. I used to stick up for them but having experienced their casino CS .... they are a poor book with OK lines and good software.
They seem to be going downhill.
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"Break Like the Wind" |
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04-24-2006, 02:40 AM
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#5 (permalink) |
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SBR Hustler
Join Date: 03-09-06
Posts: 56
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For some reason, they never cut my limits. I play[ed] there because of the interface. A nice interface can be nice, and I love real time Live Play. Especially that Hockey Playoffs are here now.
I do understand now that sometimes, it is not worth the run arounds. I just wish that other sportsbook would have more Live Plays. Real-time sports betting seems to be my gift. BetWWTS have Live Plays as well, but the variety of odds seems to be less. Only if pinnacle could implement a live play for sports. Even baseball I made some decent money playing live play. The odds are ok, in terms of most hits in a inning and such things.
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{Play Money without Fear! Expect Honesty in Return!} |
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04-25-2006, 04:13 AM
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#10 (permalink) |
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SBR Hustler
Join Date: 03-09-06
Posts: 56
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Yes BEWARE the service for me is getting worse by the day now that I have escalated a few calls to supervisors. This book does suckS! In my views this should be graded a F Book for f*ckers book. I am happy that I never had any issues with odds and such things, but now they are delaying my withdrawals, hitting me all sorts of fees that I never had. This book is the worst, people this is a valuable lesson! Listen to SBR. People had warned about this book, the interface is not worth the troubles.
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{Play Money without Fear! Expect Honesty in Return!} |
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04-25-2006, 02:05 PM
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#11 (permalink) |
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SBR Hustler
Join Date: 03-09-06
Posts: 56
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Insta Cash is a new payment method for NETeller account holders which enables US and Canadian customers to transfer funds directly from your personal bank account to your bet365 account and have instant access to funds. No waiting for funds to clear! For a limited period (until May 31st 2006) we are covering all Insta Cash fees for deposits made through the bet365 site. Free Insta Cash deposits are only available on deposits made prior to May 31st 2006. Deposits must be made through the bet365 website and the deposit must be played through either 5 times (rollovers) in the sportsbook, 10 times in the games room, 10 times in the casino or on 250 qualifying raked hands in the poker room before requesting a withdrawal. Please ensure that you make any Insta Cash deposits directly through the bet365 site. For Insta Cash deposits made through the NETeller/Insta Cash sites, we have to pass on the 9.3% charge from NETeller.
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{Play Money without Fear! Expect Honesty in Return!} Last edited by MetraDynamix : 04-25-2006 at 02:27 PM. |
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04-25-2006, 02:24 PM
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#12 (permalink) |
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SBR Hustler
Join Date: 03-09-06
Posts: 56
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Someone PLEASE give me some light on this one!
I had a lenghty discussion with a Bet365 supervisor this morning. What he has explained to me shocked me! He actually stated that if you utilize the Bet365 Web Site to make a insta cash deposit, then Bet3.65$ covers the % fee of net teller. He then stated that if someone would not meet the 5x Roll Over requirement for Sportsbook, that Bet365 has the right to deny the withdrawal flat out. Not charge the fees to the customer as expected, but simply flat out deny a withdrawal. That is the most shocking thing that I have ever heard since my beginning with Sportsbetting. How can a company tell you that if you deposit money eg. $100, you have to make $500 from that amount or lose it all before making a withdrawal. I really, really clarified around 100 times with the supervisor. He stated that it is a fact that if you deposit via Net Teller insta cash, you have to either make 5x the money you deposited or lose it. How can this be? I could understand if they had a policy that was similar to the one that you must Roll Over X amount for them to cover the insta cash deposit fee, else they pass the entire fee to you or a percentage of it. How can they justify placing a actual rollover requirement on your real money!? Not even Bonus in this case, but your cold hard cash!!!
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{Play Money without Fear! Expect Honesty in Return!} |
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04-25-2006, 02:33 PM
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#13 (permalink) | |
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SBR MVP
Join Date: 09-14-05
Location: Who's asking?
Posts: 1,508
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Quote:
.... a 5x rollover doesnt mean you have to win 5x your deposit, simply you have to bet it. Thus you could make 10 $50 even bets, win five and lose 5 and withdraw $100 for example. That bet365 are putting WRs on deposits (not even a bonus) shows the road they are going down. And, yes, that road is downhill.
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"Break Like the Wind" |
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04-25-2006, 02:51 PM
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#14 (permalink) |
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SBR Hustler
Join Date: 03-09-06
Posts: 56
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Yes but Natrass, how can they do this on your own money? I can understand such practices applied for bonuses. This type of practice only increases your odds of losing your money! They already have a deposit minimum of $75, what if you triple it quickly like I did. Some people would want to simply cash out, and move on to greater things. This is still very bad business practices, and I had never imagined any business beeing able to utilize such practices. I always looked at it, that your money is your money. When we go to the Casino, we never have any rollover requirements. We bring $150, and triple it, we should be able to walk away and call it a good paying night. I am also done with Bet365 and will NEVER deal with them again.
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{Play Money without Fear! Expect Honesty in Return!} |
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04-25-2006, 03:13 PM
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#15 (permalink) |
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SBR MVP
Join Date: 09-14-05
Location: Who's asking?
Posts: 1,508
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They would argue that they are paying the money charges on deposit so want some action back.
However, those requirements are at bonus type level, even above some, which implies they are indeed profiteering. Bet365 have some delusions about their worth i think. They may lose some of their present customers through 'natural wastage' but they are jeopordising new customers big time at the moment.
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"Break Like the Wind" |
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04-25-2006, 04:25 PM
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#16 (permalink) |
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SBR Hall of Famer
Join Date: 08-10-05
Location: Gambling Forums
Posts: 6,718
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don't worry there are still an A book b/c....they payout on time.
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"The surest way to corrupt a youth is to instruct him to hold in higher esteem those who think alike than those who think differently." - Nietzsche |
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04-25-2006, 05:04 PM
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#17 (permalink) | |
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SBR Hall of Famer
Join Date: 08-10-05
Posts: 5,662
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Quote:
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