just checking in with my usual - non news
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Stephen: Welcome to Customer Service. How may I help you today?
jackpot: yes I contacted support earlier in the week. My account is still inactive since the platform switch. I was told I would receive an email last Tuesday to resolve this and still have not received any email. Trying to find any more information.
Stephen: one moment please
jackpot: ok
Stephen: I've already escalated your concern to the proper department
Stephen: So kindly wait for their feedback
jackpot: ok - just seems that's what always happens and no one ever gets back to me. Thank you for your time
Stephen: Thank you for chatting. If you have other concerns, please give us a call. Customer Support is available 24/7. Good Luck!
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