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09-13-2007, 07:28 PM
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#106 (permalink) | |
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SBR High Roller
Join Date: 07-04-07
Posts: 109
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Quote:
I'm on with support again Chat InformationPlease wait for a site operator to respond. Chat InformationYou are now chatting with 'Anne' jackpot: hello? Anne: Welcome to Customer Service. How may I help you today? jackpot: yes - unfortunately my account is still set to inactive and to contact customer support. jackpot: just trying to get an update - everything was fine pre software change jackpot: May I have your username and your complete name please? jackpot: xxxx - xxxxx - I won the progressive jackpot on the casino on free ride Anne: thank you, one moment please... jackpot: ok jackpot: hello? Anne: sorry to keep you waiting... my superior is still communicating with the proper department for the feedback regarding your account.. we just need to wait for the response.. jackpot: ok - I won back in July submitted the paperwork had no problems withdrew money and was able to still use the book/casino - after the software change I can't get back on - did the pending request get credited to my account? Anne: you have a balance on your account.. but the details on the pending wagers are also needs to be cheked.. we just need to wait for the feed back.. and they will communicate with you the soonest time they got the result... jackpot: so it's the pending wagers that are the hangup? Is my balance 85053.82? I been waiting almost 2 weeks - is there any time frame ? Anne: yes it is the balance... there is no time frame that i can give since my superior is also waiting for the proper department to response on her request.. but one thing she assures me it that once that she got the feedback you will be informed... jackpot: i was told that Friday also - should I wait here? Anne: we apologize for the wait but surely once they straighten out the matter you will be immediately informed.. Anne: Thank you for chatting. If you have other concerns, please give us a call. Customer Support is available 24/7. Good Luck! I had no problems minus a delay before they changed platforms I know the answer to some of the questions but have never been told outright.. Last edited by jackpot : 09-13-2007 at 08:04 PM. Reason: update |
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09-13-2007, 11:12 PM
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#107 (permalink) |
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SBR
Join Date: 08-03-07
Posts: 1,491
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You dont really want my real feedback it could get you into trouble . I wish I could offer my services and fly over there with you and.............. maybe get shot . BETUSA is not a major player right ? Are you thinking it is because of the new laws that they are delaying and giving you the run around ? If that is the case you should be okay , it will just take a long time . You might need the dogs to do well in the nfl season so they can get their bank up . I think you will be payed it will just take a looong time . Which is not such a bad thing , you can look at it as a money tree that you know produces........ I didnt read this whole thread yet , but what I did read was good about you flying over there with proper documetation and having someone here with a ready fax and your documentation . I would take someone tough with me if you fly . My conclusion though : not sure .
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09-17-2007, 12:34 PM
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#111 (permalink) |
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SBR High Roller
Join Date: 08-10-05
Posts: 129
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jackpot,
I have emailed them on your behalf. I will let you know what they have to say as soon as possible...  THE SHRINK
__________________
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. |
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09-18-2007, 09:42 PM
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#115 (permalink) |
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SBR High Roller
Join Date: 07-04-07
Posts: 109
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update
Please wait for a site operator to respond. Chat InformationYou are now chatting with 'Geraldine' Geraldine: Welcome to Customer Service. How may I help you today? jackpot: Yes - my account is still set to inactive since the platform change - when will I be able to access my account? Geraldine: Please wait while I check your account.. jackpot: ok Geraldine: As I've checked your account, they need to verify your account first jackpot: what is there to verify? jackpot: i was verified - supplied all the proper documentation and approved - pre platform change Geraldine: that is the reason why your account was inactive Geraldine: they already escalated your concern to the proper department Geraldine: I'll just make a follow up with them Geraldine: don't worry about this jackpot: well it's been 3 weeks since plus the 10 days you were down - how long does it take normally? Geraldine: just wait for the feedback jackpot: I've been waiting. Geraldine: but it was already escalated to the proper department jackpot: I was told that last week and the week prior - doesn't seem to be doing any good. jackpot: I guess I'll wait another week and do this all over again jackpot: Thank you. jackpot: I was also told 2 weeks ago it should only take 24-48 hours to receive an email - still have not received one. Geraldine: hold on jackpot: ok Geraldine: liked what I've told you it has been escalated already and right now we do nor have the feedback yet Geraldine: Would there be anything else that I can help you with? jackpot: ok - just anxious and little frustrated with the length of time jackpot: thanks Geraldine: Would there be anything else that I can help you with? jackpot: no I really can't do anything else - thanks Geraldine: Thank you for chatting. If you have other concerns, please give us a call. Customer Support is available 24/7. Good Luck! GOOD LUCK! getting your money - buwahahahahahaha |
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09-19-2007, 03:53 AM
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#116 (permalink) |
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SBR High Roller
Join Date: 05-12-07
Posts: 213
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OK, You know they are just looking for any reason not to pay you! Make sure you stay sarcasticly polite no matter how pissed you get. Try to get some date defined...."I'm going to be able to bet on the Super Bowl right?"
You have to look at it from a greedy Bastards point of view. You not a coustomer...Your a crediter!!! They know you won the Jackpot and it's just how much they have to pay you....theres no way they can make money off you in the near future. They know you have very little leverage if any. I would start trying to get information from SBR people about the parent company, future bets I think. See if they are just stalling to get more interest off the money they would have to pay OR if they are looking for reasons not to pay you at all (I would guess this) Try to talk to the higher ups hear at SBR to see if you should: 1. Just keep waiting to get paid and jump through what ever hoops come up. (Passive) 2. Start looking for leveage or presure you or SBR can get to urge them to pay you soon. 3. Start Negotiating a settlement price to get something out of this. |
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.gif "Poker(1)")
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09-19-2007, 09:47 AM
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#121 (permalink) | |
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SBR High Roller
Join Date: 07-04-07
Posts: 109
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Quote:
 I've received 12 - 2500 checks. Then the web site shutdown. Switched management companies on a new software platform - the 34 other pending requests were "canceled" - put into my account but my account is inactive and I can not log in to the new software. sportsbetting.com has me with a 0.00 balance and when I talk to support - I get the same crappy answers over and over again. I was actually told 2 weeks ago it should take about 24-48 hours. AM I better off calling or with live chat? |
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09-19-2007, 09:49 AM
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#122 (permalink) | |
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SBR
Join Date: 06-21-07
Location: Land of the Free
Posts: 2,777
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Quote:
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