[gambleballs]

I'm thinking these guys may not even be sure themselves who is delivering the checks. Because I'm 100% certain the withdraw I received yesterday came via UPS not Fedex.

[crinkle]

Today I submitted my complaint(s) to SBR to inquire on my behalf. Lets hope it helps.

Good luck everyone chasing your money!!

[crinkle]

Well I just filed a complaint with SBR. Hopefully something positive will come from this. I believe I will eventually get paid as I've never got screwed from these people. However, it's very unsettling that they can't provide me with shipping information as they always had in the past. Something clearly is wrong. Plus, they don't respond in a timely manner to emails and have no phones. Simply not a wise idea to keep money with these people until they change their operation. However, I do love their lines and that's what's always kept me a customer.

[ofrederic]

I just tried the chat line one more time. All I can tell you of that conversation is that I feel less intelligent now having spoken with whoever was on the other end. It is truly a waste of time. I was told that I would have my check in 48 hours. When I asked what courier they used, I was told "cashier's check". Great answer. I just gave up and logged-off. I believe, as you all do, that the money will come someday. Maybe in time for bowl season 2008. The only sure thing is that the chat line is not a sure thing. Don't waste your time on it. Or email either. Patience is a virtue.

[harsh506]

ya email is a no-no. they never respond

[crinkle]

FYI, I got a response from email on Christmas. In fact it was an email from a rep who I interacted with during a recent online chat. support@sportsbetting.com is the same as the online chat. Don't let them fool you.

[crinkle]

also, I should add that I believe their customer service reps are working in Bangalore, India for a dime on the dollar. I actually feel bad for them because they're only reading off a screen. They must be bombarded with irate customers like you and I. I have this image of all of them wearing a wrist band full of canned responses to every scenario. Those people have no idea what's going on. Plus, if you really think anyone working in India is named Chris Campbell, Roger Brown or Nee White then think again.

[harsh506]

i was thinkin they would be locals from the carribean that didnt know any english and they had a special program that hi-lights key words and they answer to whatever those key words say.
for example "when will my payment arrive" it would hilite when payment arrive and presto automatic "please wait 7-10 days for payment"

[crinkle]

well, one of the reps told me they're in India. I then asked Bangalore, India and he didn't answer. They're working over there for no money. Trust me, those aren't their real names. Too many names ending in Brown, White etc. IF they're from India we would be conversing with Patel.

[ofrederic]

Yeah. On my chat before my most recent one, I got mad at the guy and gave him about a half page rant on the whole ordeal. His response was: "is there anything else I can help you with?" How do you respond to that? You can't. I just hung up again. Actually, it's a brilliant customer service approach. Befuddle the customer with stupidity and confusion until they give up.

[crinkle]

I can assure you these people hate doing their job. Wouldn't you? I honestly believe they're trying so hard to make the customer not feel helpless but deep down they know there isn't anything they can do or say to change the way we feel. The most unfortunate thing about this situation is we the customer wasn't given any notice that they were going to be without phones. If I knew that I never would've kept my money in this book. This sucks!!

[iggles]

I requested two withdrawals from this site on Dec 12. Nothing yet. If anyone gets a check let me know

[bigboydan]

First off, Welcome to the SBR forum iggles

I assumed you called them up on the phone already? They do say on their website it does sometimes take up to 15 days before receiving your payout requests.

If you are in need of some assistance with this problem. Please fill out this complaint form and one of us will inquire to them on your behalf.

[iggles]

Thanks for your help. I hope to get those checks soon..will keep you posted

Originally Posted by bigboydan

First off, Welcome to the SBR forum iggles

I assumed you called them up on the phone already? They do say on their website it does sometimes take up to 15 days before receiving your payout requests.

If you are in need of some assistance with this problem. Please fill out this complaint form and one of us will inquire to them on your behalf.

[harsh506]

i talked to som1 new in supports today....Zavier Marshall

[crinkle]

zavier marshall. I've spoken with that person. His name is probably Patel.

Tonight I was promised a tracking number tomorrow and phones will be up and running by the end of the week.

I told the guy I would like to make a three team parlay.
a. I wouldn't get my check before 1/1/08
b. There would be no phones before 1/1/08
c. I won't receive a tracking number before 1/1/08

I asked him if he could email the oddsmaker to custom make a bet especially for me.

His response: Is there anything else I can help you with.

[jrojas49]

Anyone received payout after 12/1/07???? I think this is when this all started.

Do you guys think its really just a waiting game or are we at risk of these people not paying up?

Is there an address for these folks?

[Bill Dozer]

Originally Posted by crinkle

well, one of the reps told me they're in India. I then asked Bangalore, India and he didn't answer. They're working over there for no money. Trust me, those aren't their real names. Too many names ending in Brown, White etc. IF they're from India we would be conversing with Patel.

They should give up the colors...sounds like the cast of Reservoir Dogs.

They are still on the server with Sportsbook.com in CR so they can run the software and get line changing services.The live chats can be run from anywhere by anyone who logs in.