This time cw sent me a good answer to the issue by email and explained me some of the facts. We furthermore may have found a solution for the issue. Somehow it depends on the cs person who deals with you in the livechat. Some of them sound pretty rude but the person who answered me by email sounded competent and tried to resolve the issue. However I was told to wait until Friday and see if the check arrives. Otherwise i may receive it by other means.
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