First off, Welcome to the SBR forum sir
From what I know about them,
Centraldeapostas is licensed in England and owned by British company Portuguese Luso Gaming who opened up to try and compete with
Bwin I believe. Now what I do know that is fact is that they open there doors starting out with 430 thousand euros.
I have read that their email reply time is extremely bad (usually 48 hours+), so I assume you gave them ample time to reply back to you already. After looking at there site just now I noticed that there it's fairly weak, the lines are pretty low, and very limited sports to wager on. Something I did find interesting was the fact that they offer $.50 cent wagering, so I guess it's more of a recreation type book.
Anyways, If you need some assistance with this matter. Please feel free to fill out a
complaint form and one of us will inquire to them on your behalf.