Quote:
Originally Posted by ForgetWallStreet
I am in a unique bind. Carib closed my account today because I have "two accounts." I do not have two accounts.
They think I have two accounts because I allowed a friend of mine, who has his own separate Carib account, to play the NFL handicapping contest under my user name (he couldn't get funds posted in time).
So what they are seeing is him logging into my account to place his contest picks and then logging into his account under the same IP. Carib's solution is to close my account (the newer of the 2) while leaving his open.
This solution would be fine if we were really the same person, but as it is it leaves me with no account there. Their solution was for me to "place my wagers under his account."
Even after looking over their records and seeing that no actual wagers were placed by my friend under my user name, they still won't budge an inch. IMO they are unable and/or unwilling to wrap their brains around what truly happened.
They are paying me my balance though. Any thoughts or ideas? I am probably coming off as shady here, but this is honestly the Gospel truth.
|
Have you talked to them directly on the phone? I once had an issue that went round and round with their email system. They eventually told me to call and I did. It took less than 10 minutes for them to resolve the issue after I called.