[tomcowley]

So to use live chat, you're supposed to type in your username, password, and email address. Your username and password are then displayed as your chat name - and saved and automatically brought up the next time you use live chat. To say this is horribly insecure is an understatement- any dumb mfer who walks by your computer now has your username and password. And to top it all off, they refuse to use the information you type in.

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'CS - Lowell'

CS - Lowell: Welcome to the Live Chat Support. How may I help you today?

bkr***** mypassword: hello?

CS - Lowell: hi

bkr***** mypassword: what is the status of my withdrawal

CS - Lowell: Can you please confirm your password?

bkr***** mypassword: ...

CS - Lowell: Can you please confirm your password?

bkr***** mypassword: uh it said to type it with my name so I did

CS - Lowell: can you confirm it again ?

bkr***** mypassword: why, in case I'm a hacker who can't copy and paste correctly?

bkr***** mypassword: you can see it, I can see it, wtf??

CS - Lowell: for further assistance you must confirm your password ! or you can give us a call

bkr***** mypassword: what does my chat name say? copy what you see

CS - Lowell: sir . i will not argue about this issue. if you like to have further assistance over this chat you will have to confirm your password or you can give us a call

CS - Lowell: 866-9-BOOKMAKER.

bkr***** mypassword: read my chat name. Username and password, just like it asked for

bkr***** mypassword: if you won't assist me, transfer me to a supervisor ASAP

CS - Lowell: the only way i can transfer you is after you confirm your password . this is a verification procedure on this chat . i already have the info you need . just need to confirm your password

bkr***** mypassword: I already verified my password in my chat name

CS - Lowell: you need to do it again

bkr***** mypassword: why?

CS - Lowell: its the procedure

CS - Lowell: all customer must do

bkr***** mypassword: and you're telling me you refuse to transfer to supervisor?

CS - Lowell: i can transfer you if you confirm first

bkr***** mypassword: explain WHY you can't read my password from my chat name

bkr***** mypassword: not just that I'm supposed to retype

bkr***** mypassword: there is absolutely no reason to have to type it twice

CS - Lowell: it a normal procedure . i already have the info you need . but i cannot give out the any type of info about any account if the customer do not confirm password

bkr***** mypassword: I confirm that my password is what my chat name is, which is clearly visible to both of us 30 times in this window

CS - Lowell: in that case please give us a call .

bkr***** mypassword: please transfer me to a supervisor

CS - Lowell: is not possible without confirmation .

CS - Lowell: i understand that you put your info when you entered this chat

bkr***** mypassword: please check with your supervisor about that

CS - Lowell: but you need to confirm the password to get further assistance

bkr***** mypassword: so how could typing it in again possibly protect either of us

bkr***** mypassword: if I'm not the account owner, I still know the passowrd since it's typed in

bkr***** mypassword: if I am, you're just ****ing with me

CS - Lowell: i have to follow procedure

CS - Lowell: so that wont be difficult to confirm correct ?

bkr***** mypassword: check with your supervisor about procedure, that's what he's there for

bkr***** mypassword: or explain why I type it in the chat name in the first place

CS - Lowell: let me transfer to a supervisor ...

Chat InformationPlease wait while I transfer the chat to 'csmauricio'.

Chat InformationYou are now chatting with 'csmauricio'

csmauricio: Welcome to the Live Chat Support. How may I help you today?

bkr***** mypassword: I just want to know the status of my withdrawal

csmauricio: Can you please confirm your password?

bkr***** mypassword: it's in my chat name after my account name

csmauricio: Sr, i'm not going to be over and over about this matter, its simple, just confirm the password and we can end this chat in less than 5 minutes, is the procedure and all the customers have to follow the rules and instructions

bkr***** mypassword: explain why I type it in the chat name if you don't use it

bkr***** mypassword: and it stores that information on the computer which is extremely insecure

bkr***** mypassword: your procedure is garbage, any moron could come click live chat and get my account and password

csmauricio: For security reasons I can not give you that information over the chat, but I can send you an e-mail with it. For verification purposes please give me your full name, e-mail address, zip code, phone number and the last deposit method used.

bkr***** mypassword: and I follow your garbage procedure, and then you want my password again

csmauricio: ok, in that case please

bkr***** mypassword: this is unacceptable

csmauricio: sorry but is the rule

csmauricio: if you already put it with your acct number why you can not reconfirmed

bkr***** mypassword: if I already put it why can't you read it and use it?

csmauricio: ok

csmauricio: Please call our Customer Service Department at the toll free number 1-800-5968946. They will be able to give you further information and help over the phone.

bkr***** mypassword: explain how copying something that's in the window 50 times adds any layer of security

bkr***** mypassword: you already have my email address, I'm sure it's not insecure to email the details I asked for to the address on file

bkr***** mypassword: or is there some miracle way to hack that too?

And they hung up on me.

A+ all around.