I can assure you these people hate doing their job. Wouldn't you? I honestly believe they're trying so hard to make the customer not feel helpless but deep down they know there isn't anything they can do or say to change the way we feel. The most unfortunate thing about this situation is we the customer wasn't given any notice that they were going to be without phones. If I knew that I never would've kept my money in this book. This sucks!!
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