Well I just filed a complaint with SBR. Hopefully something positive will come from this. I believe I will eventually get paid as I've never got screwed from these people. However, it's very unsettling that they can't provide me with shipping information as they always had in the past. Something clearly is wrong. Plus, they don't respond in a timely manner to emails and have no phones. Simply not a wise idea to keep money with these people until they change their operation. However, I do love their lines and that's what's always kept me a customer.
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