I am following it. It's pretty tangled, but it seems like either Noble has clear evidence or the're just trying to dodge the payout. I don't really believe the latter because it's a network promotion rather than just a Noble promo, and others have won and been paid.
The player's posts seem a little sketchy but I'm willing to wait for the evidence showdown.
As far as your (accurate) point about the language they used in the email, I think it may bae a case of nobody noticing how stupid the standard boilerplate is when attached to a message about possible cheating. I guess their CS people got trained by the same outfit responsible for Party Poker Customer Support training.
